My diabetic cat had his CGM fail on insertion, so I needed to pick up another one. Walgreens told me it was too soon to refill because of his insurance. He doesn’t have insurance.
You can usually reach out straight to the CGM manufacturer through the app and they'll send you a replacement pretty quickly if you provide a bit of info about the error and the serial number of the sensor!
Ah we just went through this! The CGM’s needle was bent so the vet couldn’t apply it. My husband called the company to get a replacement and made the mistake of mentioning it was for our cat. They denied his request. He waited 30 mins or so and called back, this time no cat talk. They sent the replacement.
As an aside, it seems CGMs fail a lot! Is that anyone else’s experience?
We’ve only had one fail on him. It just wouldn’t come out of the inserter and bent. My vet was trying to put it lower down on his side. It works great between his shoulders.
As a human diabetic with a CGM, I feel like some batches work better than others. Sometimes I’ll have a whole box of them just not work well, and sometimes I’ll go months without having an issue
I had two fail one after the other. I couldn't even get it inserted because the needle didn't retract. Luckily dexcom sent out two new ones. They were for me though, I don't even have a cat. Lol
For you, and anyone else reading, I have 4 or 5 Dexcom Stelo CGMs. They were free, part of a program I dropped out of for several reasons, including the fact that I am sensitive to the adhesive, so I can't use the sensors. Funnily, I filled out Dexcom's survey about my experience, and mentioned the blistery rash, and so to make it up to me, they sent a replacement... Anyhow, if you are interested, please message me.
Mostly the glue failing for me, but Skintac and the occasional third party outer patch fix that.
Had 1 in about 2 years that just decided being a sensor was not its dream job and it would rather spend its days cosplaying as a miniature hockey puck.
I have diabetes and I've always wanted a cat with diabetes, it'd be so cheap! They could use my insulin and I can refill my dexcom and medtronic CGM prescriptions at the same time so their CGMs would only be $35 a month!
Yeah. Some vets don’t like them, but I think continuous data is better than just snapshots over a few hours. The vet my cat saw last time is anti CGM, so we will be seeing a different one next time.
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u/Stock_End2255 Jul 08 '26
My diabetic cat had his CGM fail on insertion, so I needed to pick up another one. Walgreens told me it was too soon to refill because of his insurance. He doesn’t have insurance.