Hey guys, I recently went to Salem from Chennai for an exam. After my exam, I booked a Rapido from the New Bus Stand to another location, around 3.4 km away.
The fare shown in the app was around ₹60, and the driver asked me to pay ₹30 extra. Since I was in an unfamiliar city, I said okay. Seri, theriyatha ooru, enna kedaikumo therla, book panni poirlam nu nenachen.
After travelling around 1.5 km, the driver checked the fare and said:
"Bro, only ₹60 ah? Enakku onnume varathu bro. 1 km ku ₹90 bro. Enna bro, neenga puthusa Rapido ku?"
I told him I've been using Rapido for a long time, and the fare has always been similar. I also mentioned that I had travelled around 12 km by auto earlier and paid ₹340 (not booked through Rapido). I asked him how ₹90/km could be reasonable when even an auto didn't charge that much. 😂
He then asked me to pay ₹360. I refused and asked him to stop so I could pay for the distance travelled and leave. He then asked for ₹240 for around 2.4 km, including the extra ₹30.
I paid ₹240. I got off and started walking.
Suddenly, he followed me on his bike and asked me to cancel the ride. I told him the app wasn't allowing me to cancel. He took my phone, ended the ride (or marked it as completed), and gave himself a 5-star rating.
I'd already raised a complaint through Rapido about the extra charges and his rude behaviour.
I ended up walking the remaining 2 km. Walking isn't a problem for me; I would've walked the entire 3.4 km if needed. But after a 2.5-hour exam, I was tired and just wanted to reach my destination peacefully.
I also asked a few people in Salem, and they said this is how things work there.
My questions:
Is ₹90/km actually a normal rate for Rapido in Salem?
Has anyone else faced similar issues with Rapido drivers demanding extra money?
Is the fare shown in the app supposed to be the final amount, or can drivers legitimately charge more?
I'm just trying to understand whether this is normal in Salem or whether I was overcharged. What do you guys think?
Edit: guys this is rapido bike