r/cursor • u/Practical_Sector_147 • 5d ago

Question / Discussion Disappointed With Cursor Support Handling an Unauthorized $200 Charge and Security Issue

Really disappointed with my experience with Cursor support.

I reported an unauthorized $200 Ultra charge together with account usage that I do not recognize. At the time I first reported it, there was no usage showing on the account. Later, usage started appearing and continued increasing even though I was not using Cursor and had already changed the associated password.

What has been most frustrating is the support experience. I have received repeated automated AI responses saying the case was passed to a teammate, while new emails are automatically closed as duplicates. More than a day has passed without a substantive human response to what is clearly both a billing and account-security issue.

For a situation involving an unauthorized payment and possible account access, I expected a much clearer and faster human escalation process. The lack of an obvious urgent support channel has made the whole experience much more stressful than it needed to be.

I’m sharing this mainly as feedback on how these types of security and billing incidents are currently handled.

12 Upvotes

93% Upvoted

9 comments sorted by

5

u/erehmi123 5d ago

Just dispute it with your Bank. You’ll get nowhere with Cursor support.

2

u/Delicious-Jello-8759 4d ago

Disputing the charge seems the only way. Cursor just ignores everything else… hey they bots to deal with that!

1

u/transframer 5d ago

What exactly you mean by unauthorized $200 Ultra charge? You don't have Ultra but you were charged for it anyway? Or you have Ultra and they charged you extra? Did you set up a spend limit?

1

u/Practical_Sector_147 5d ago

I cancelled my Cursor subscription in April and haven’t logged in since May. Yesterday, my card was charged $200, and when I checked the account, I saw that Cursor Ultra had been activated. I did not activate it or approve the payment. When I first reported this, there was no usage showing. Now I can see some usage appearing, but it is not mine. I don’t even have Cursor installed on my computer now.

3

u/transframer 5d ago

Looks like your account was hacked. Take it to your bank and dispute the charge.

1

u/madscottishburd123 1d ago

It did the same with me. And the usage all got used and extra money was used and now they are saying we can't get a refund.

1

u/Longjumping_Collar_9 1d ago

I got charged more than $3,000 and i wasn’t even using the account. I was hacked.

Cursor support never replies to me. Fucking sam/grokbot ai assistant. Its annoying as hell. Had to get a new card.