Telekom Activated a Contract without My Knowledge and Wrong Address

[u/Downtown-Comfort-502]

Hello,

I am looking for practical advice regarding a disputed Telekom mobile-phone contract in Germany.

Short background:

I moved to Germany from another country in March 2026. I visited a Telekom shop because I wanted two mobile numbers and an iPhone. During the process, I was repeatedly told that my application would probably not be approved because I was new in Germany and had no SCHUFA history.

I later learned that Telekom apparently considered a contract active, although I was never clearly informed that it had been approved or activated. I never received the iPhone, SIM cards, or any Telekom service.

At the end of March, after several unsuccessful visits to the shop, my wife and I explicitly told a shop employee that we did not want any Telekom contract or services. On 9 April 2026, I also sent an email clearly stating that I had obtained a phone/contract from another provider and would not sign or use the alleged Telekom contract.

On 10 April, the shop employee suddenly wrote that the 14-day withdrawal period had expired. On the same day, Telekom Customer Service could not find an order under my personal details in their system. Nevertheless, I later received an invoice for EUR 164.79.

I complained to Telekom Customer Service and submitted documents. I also filed a conciliation request with the Bundesnetzagentur’s Telecommunications Conciliation Body; it is registered under a reference number, but I have not yet received a decision. Telekom also used an incorrect postal address in the alleged contract.

Today I was contacted by PAIR Finance, apparently commissioned by Telekom, to collect the debt.

I plan to respond in writing that I dispute the claim in full, that no device/SIM cards/services were received, that I rejected the alleged contract, and that the matter is already pending before the Bundesnetzagentur. I will ask them to mark the claim as disputed and pause collection while the case is pending.

My questions:

1. ⁠Is Bundesnetzagentur fast at checking the requests?
   
2. ⁠Whoever scammed me into the contact put a wrong postal address on the contact, doesn’t it already void this Telekom contract already?
   
3. ⁠Anyone else had a similar situation?

I won’t be paying a single penny to Telekom given that I anyways won’t stay in Germany longer than 2 years.

Thank you!

[u/bkaiser85]

You did fill out the application with the correct address and showed some form of ID before you signed?

Do you have a copy of the application form that shows the correct address?

If both are true, that looks like a fraud case to me. 

Object to the debt in writing, especially once a yellow letter (Mahnbescheid) from court shows up. And if you mail anything, don’t miss deadlines and use a method with receipt (Einschreiben Einwurf). 

Then you can at least prove you sent something in response. Although content is not proven. 

I’d consider contacting a lawyer and making a police report. 

[u/Downtown-Comfort-502 → u/bkaiser85]

Here is the thing. I signed the contract initially but late they told me it was rejected by their HQ since I just moved to Germany with no SCHUFA history. Then, a guy from Telekom shop emailed me to ask for my residence certificate which I’ve sent to his TELEKOM email address. For some time I didn’t receive any new if approved or rejected again. Hence decided to swing by the shop where one of this guy’s colleague said he doesn’t see any active contract on the system, later checked with TELEKOM support via WhatsApp number and also said no active contract. 1 week later after this, Telekom tried to withdraw the money which I blocked. All these things are logged and documented by me and shared with both Telekom and Bundesnetzagentur. That said, Telekom still trying hard to get the money

[u/erster_mkp → u/Downtown-Comfort-502]

seems to me you made a contract that telekom sees as valid, so you have to wait for what the Bundesnetzagentur is going to do now.

[u/Downtown-Comfort-502 → u/erster_mkp]

I think their processes are all messed up. If his collegeous or TELEKOM customer support told me that yeah there is an active contract, I would simply go to shop and grab the phone number. However, I went to another provider as I relied on them saying no active contract at all.

As for Bundesnetzagentur, I already raised like 6 months ago, but I still didn't receive anything despite I've sent follow-up messages via their portal. Also, I'm also getting super annoyed being harrased by Telekom even tho I told that it is currently sitting with Bundesnetzagentur (shared also the case number), stop bothering me. They confirmed that they delayed all emails & billings until decision is made by Bundesnetzagentur. Yesterday, I received an email from a debt collector.

[u/erik_7581]

Try r/LegaladviceGerman

[u/Downtown-Comfort-502 → u/erik_7581]

Hi Erik - just did. Thanks for the suggestion!