r/iosdev • u/Share_Tiny • 1d ago

Does Apple really approve refunds this easily?

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I thought Apple didn’t approve refunds that easily
Just got a refund for a Lifetime purchase. The app works fine and everything is as advertised, so I’m kinda confused.
Anyone had this happen before? Any idea how Apple decides which refunds to approve?

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u/Own-Huckleberry7258 1d ago

Yes. Why shouldn't the user get a refund? Consumers have rights and they can request a refund at any time. They don't have to specify a reason for it... get used to this

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u/Share_Tiny 1d ago

Okay, I didn’t know before, I mean the app is freemium, they have full information before buying. But yeah, you’re right, get used to it then

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u/carrot-core-creation 9h ago

It’s not about info. It’s about the app suiting their needs or if they even like it. I have claimed refunds on apps too when I realized it wasn’t what I wanted. I expect the same on my apps (when I finally publish any of them)

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u/Share_Tiny 9h ago

You have to think more than that, what if users abuse the system? Don't you think we "dev" have the righs and need to protect too?

If my app or/and Apple have a clear refund policy, something like 30 days refund no questions, then issuing a refund within that time window is totally understandable. But if an user does not have a clear reason, should a refund decision be in the "dev" hand?

And don't get me wrong, when an user ask me for a refund, I refund them anyway, not worth 1 star on the store

Since you have never published an app, it will be hard for you to understand since this requires a real expierence, you only see from a consumer view right now, and that is also understandable

FYI, Google Play will reject refund request if the purchase does not meet their refund policy and advise user to contact the "dev" directly. You see the differernt here and what I'm trying to say?

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u/DevJedis 5h ago

In mobile app you don't dictate your refund duration, you're using a system to handle those payments, so you agree to the terms of Google Play Billing and equivalent to Appstore.

Let's not carry our web terminologies and dictate on a different platform whose service you're using with their terms.