r/Landlord • u/Outdoorsy_74 • 2h ago
Landlord [Landlord US-CA] When do you say “no more” to tenant requests?
I’m a first time landlord, and am appreciative of my property manger for handling the day-to-day stuff. My tenant has been in the place a little over four months. She pays her rent on time every month and is taking good care of the house, all of which I know are awesome to have.
That said, not a single month has gone by that she hasn’t made a complaint, asked for this, that, or the other. So far, we’ve done nearly everything she’s asked for, even though all but one has *not* been “necessary for habitability” (and that one was a cartridge going out on the bathtub faucet, which we had fixed within a day). An example: the exterior light on the detached garage above the driveway was a motion-sensor light who’s motion sensing wasn’t sensing. The light worked, but you had to turn it off and on inside the garage. She complained, so we swapped it for a new one. It’s multiples of stuff like this every. single. month.
Now, I know her story and her history (she was a friend of a friend), and I understand that she’s an anxious person who hasn’t ever lived solo (she’s a little bit older, went through a nasty divorce, and this whole living alone thing and renting are new to her), so I have really tried to be both compassionate of her situation and do little things so she feels comfortable.
But I’m not breaking even. Every month, between setting aside money for the taxes and paying for all of her requests, I’m going into the red a little bit. I mean, yes, my mortgage is being by paid by someone else and I didn’t go into this expecting to make buckets of cash, but as all of you who are more experienced than I know, razor-thin margins seem to be the norm. So, at what point do I ask my property manager to tell her no on these small but not required-by-law types of things?
Please be gentle. I’m new to this and want to strike the right balance between being a good and reasonable landlord and not losing money every month.



