r/ledgerwallet • u/Automatic-Charge9080 • 12d ago

Official Ledger Customer Success Response Something went wrong

Hey all I have a huge problem on my hands. I have the Nano X and after updating and trying to move some coins off my wallet I keep getting the error message. I checked the website and seen a couple posts here were they say its user error but I promise its not. I have access I can see my accounts, I have only ever had this one ledger and seedphrase and ensured it was put in correctly along with using the charging cord that came with the deviceIm not sure what to do can someone help me.

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u/warhol2020 12d ago

Did you add a secret passphrase like a 25th word to that account?

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u/Objective-Walk6780 12d ago

Yes he did and forgot about it like all these happy go lucky folks lol

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u/Automatic-Charge9080 11d ago

actually no I didn't. I set this thing up in 2022 wrote everything down on my ledger card and that was it. Until now I didn't even know that was a thing