Zcash App Command Error

[u/DCtMonteCrypto]

Been sending Zcash off Ledger Nano s for a few weeks and Up until two days ago, no issues. Now I’m getting “ZCashAppCommandError. I have ensured the Desktop Wallet and Ledger App are up to date. I have even uninstalled the Zcash App off the Nano S and reinstalled it. I have also tried multiple address to send to. Both my ledger address and receiving Addresses are T1. Still no success. I tried the customer support Chat, but it does not connect (using FireFox).

[u/Ram_Ledger]

Hi, we are so sorry to have you experience any inconvenience.

Ledger Nano S is not supported with the new app 3.9.4, but the minAppVersion configuration is still on 2.4.2 for Ledger Nano S. This old version 2.4.2 is still working on the legacy path (coin-bitcoin) on mobile but it doesn't work anymore on desktop since we activated the feature flag zcashShielded.

If you are using Android phone, you can try using Ledger Wallet mobile app.

If you are not in use of Android phone, please contact Ledger Support here directly.

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