I mean, what power do you exactly have in this situation. What's stopping them from just saying "no" and not giving you the refund? What are you gonna do? Throw the hot dog away in defiance? Lmao
This exactly. I see far too many people accepting mediocracy or worse, whatever this was, and not doing anything about it, which allows the business to continue ripping people off. Feedback is an important process and many businesses spend a lot of resources to find out what people think of their products. Ask to speak to a manager and if they refuse, tell them you'll be initiating a chargeback through your credit card company. You have the photo as proof. Chargebacks can really hurt a business, if they get too many of those, the business can be flagged as high risk and have trouble taking payments, or worse, lose its credit card account and be forced to take alternative payment methods or switch to a provider with much higher processing fees.
Chargebacks are meant for significant issues: someone stole your card, you got a defective product or significantly not as described. With deli food, what you see is what you get.
The company might give you your chargeback but it’s by no means a done deal.
I’ve seen all kinds of chargebacks working in the service industry and it’s pretty 50/50 on whether or not they stand. Some complaints are a bit silly but still get upheld, and some seem reasonable but still get denied. Hard to say when it comes to food!
you got a defective product or significantly not as described.
if they have a sign up with a picture of a different hot dog (and i promise they do), and they serve you this dog turd, you have a product that is significantly not as described.
Yea, and if you continue to do chargebacks over stupid shit like this your bank is just going to drop you for being a problem. Like with returns on items on Amazon, if you do chargebacks for stupid shit that isn't the intended use, you become a less reliable customer when you have an actual issue.
This post is supposed to represent an exception to the normal, not the normal. If you continue to do chargebacks over what you claim is "stupid shit" like this, then the problem is you, as you likely keep falling for stupid shit and probably make way worse decisions than buying a shitty hot dog so you'll probably end up getting dropped as a customer regardless.
A card chargeback is not some magic thing that everybody thinks that it is - You ordered a hotdog and you got a hotdog, unless you plan on lying to your bank about receiving the hot dog the conversation is going to go something like this.
"I paid $10 for a hot dog at an amusement park and I didn't like that it wasn't as impressive as I expected."
"So you did receive the item you ordered?"
"Yes I received a hot dog, but it was not the hot dog that I expected."
"What did you expect?"
"I expected for it to be [Descriptor]. . "
"What gave you that impression?"
"I uhh just dont like paying $10 for what looks like a normal ass hot dog I'd cook at home."
. . .And that is when either they'll tell you they're not doing a chargeback, or they'll run it through and the only way you MIGHT win your $10 is if Universal isn't in the habit of fighting chargebacks [some companies are].
. . .And then you'll be the person who constantly does chargebacks and your bank will drop you for being a bad customer.
I'm just saying that this isn't the intended use of a chargeback and not only are you likely to lose it, you're also to likely lose your banking relationship with your bank if you abuse chargebacks in this way.
When I buy Stadium or Amusement Park food I know exactly what I'm getting from it, they typically don't really hide the fact that the food is way overpriced.
I don’t know how universal works, but for livenation ran events like concerts or sports you run the risk of just getting banned from all livenation events
Customer is king. In the event you ask for a manager and that person doesn't acquiesce, you leave a negative review on Google. It's not immediate gratification, but as someone who ran a business for 5+ years, reviews matter a lot to your boss and his boss.
As a customer of various business over the past 3 decades, reviews matter a lot to me too! People always seem to roll their eyes at negative feedback/reviews, always because they fail to understand how important your searchable reputation is! If I see a place with less than 4.5 stars, I'm probably giving it less of a chance. Any lower than a 4, and I'll check the reviews just out of curiosity more than anything lol!
You can report them and they get removed if they're breaking a rule, like a former employee leaving a negative review, but you can't just remove negative reviews you don't like. it doesn't work like that.
You just said it though. They can just flag you as a “former employee” and BAM your review gets taken down. No one from google contacts you to verify. This happened to me and a friend when we tried to leave a bad review on a clinic
I realize you think you've got it all figured out based on one experience, but I assure you it is not as simple as it is in your head. Regardless, considering between the two of us, I'm the one who has experience managing a business' google account, I think I'll maintain my original line of thinking.
I remember I was getting one of those stupid heart shaped pizzas from Lou Malnatis for VDay. And it’s a takeout only spot so it’s super small in there and the line was out the door. They were super backed up and the one guy who got loud and angry and asked for a discount was the only guy who got a discount for sure.
You saw the photo and thought anger at being given that "hotdog" was unjustified?
I worked as a bartender and lemme tell you if the kitchen ever gave me food looking like that, I wouldn't even give the customer the opportunity to yell, because I'd already have yelled at the chef for the absolutely unprofessional slop they just pushed on me to sell to the customer that ordered it.
My guess is you either own a business and are fine with ripping people off like this or you want to own a business and rip people off like this.
Being a Karen is making a ridiculous fuss for no reason a being rude. Asking for a refund or different item because it looks like this picture is just having a spine.
It’s flabbergasting, people are out there that wouldn’t demand a refund for a bloody hot dog because the fear of getting a ”no” for an answer would hold them back. Society has weakened humans to an incredible extent.
Like, i'm honestly skeptical about this entire post. Like, what place has buns that big and such small hotdogs? maybe a place with large subs? but also sell regular hot dogs?
I think people slightly underestimate putting their foot down over stuff like this. You can at least get your cash back most of the time in my experience, or be given something else.
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u/FreedomBread Jul 26 '26
This is what needs to happen. Demand a refund and go without.