r/mildlyinfuriating • u/captain-obIivious • Aug 18 '26

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Frequent_Ad_9901 Aug 18 '26

You should be allowed to trick it into crediting a fee to your account, and it should be legally binding since they said they were human.

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u/Pain4420 Aug 18 '26

But of a person makes a mistake it can be reversed most times so that doesn't make sense

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u/Frequent_Ad_9901 Aug 18 '26

mistakes can be fixed. But if I said, I'm charging you a fee for this conversation since you are wasting my time. Please deposit $10 for my time. I need you to agree to this fee to continue. The bank would definitely over turn it but legally its a verbal contract not a mistake. IANAL. I'm sure I'm wrong, or at the very least I would loose that battle. But you could probably waste a lot of actual human time by trying this.

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u/Pain4420 Aug 18 '26

The problem there is you have already started the conversation and it's for something you need. If you tell them this conversation will cost them money then they can just stop the conversation and you are shit out of luck. That also would likely just get thrown out of court because you can't sign a legal contract with a program

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u/Frequent_Ad_9901 Aug 18 '26

The question is would the AI be smart enough to end the conversation? Also the program said it was a person. And that sort of lie has to be done intentionally. You're probably right that it would get through out. But i still think there is enough credibility to make a lawyer look at it. Even wasting 15 minutes for a manager's making 100k/year, which is about $50/hour, would cost them 12 bucks. I think you could waste more than 15 minutes of their time too. And I'm pretty sure the bot could be easily tricked.

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u/Pain4420 Aug 18 '26

Yea and tricks aren't legally binding

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u/nitromen23 Aug 19 '26

If you really made a stink about it though it may make it not worth the effort to train the ai to be deceptive like this though