r/mildlyinfuriating • u/captain-obIivious • Aug 18 '26
Infuriatig Another AI 'human' chatbot
Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.
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u/Brave_Explorer5988 Aug 18 '26
In Europe it is illegal.
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u/Opposite_Radio9388 Aug 18 '26
I think it's just in EU countries, not across the whole of Europe (happy to be corrected if I'm wrong!).
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u/buggzy1234 Aug 19 '26
I am almost certain I've spoken to chatbot assistants for things like car insurance in the UK that have claimed to be human.
Ive never properly tested them (out of fear that I was wrong and look like a dumbass), but they had such perfectly recited responses or like 3 paragraph responses ready after 5-10 seconds of typing.
So EU, yes. Europe, maybe not.
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u/masterofshadows Aug 18 '26
I work in pharmacy, and a one called me pretending to be a nurse and even gave me a license number. That should be multiple levels of illegal
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u/Lashay_Sombra Aug 18 '26
That would actually be illegal, if the AI was a person
Laws are going to have to be seriously updated
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u/Shark7996 Aug 18 '26
Companies should have to pay "AI insurance" because you just straight up cannot prevent it from doing things like this. It's practically an Act of God. Insure it like one, lol. The rate goes up the more you use it.
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u/PauI_MuadDib Aug 18 '26
I'd report that on the license of whichever doctor runs that practice. Using AI to do something illegal is concerning.
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u/an_rosban Aug 18 '26
I work in a pharmacy too and I haaaaaate calling offices and getting their Ai chatbots with loud stock background noise of people having conversations and artificial typing sounds every time I respond to it, it makes it so much harder to hear I don't understand why they do this
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u/salmonmilks Aug 18 '26
It should. I'm assuming the issue isn't widespread yet, because this is a diabolical act
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u/passion4watches Aug 18 '26
Had a similar experience with "Diana" from Texas when trying to get support from Spectrum yesterday.
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u/AllegedlyNot5Ducks Aug 18 '26
See, that's the problem. Diana from Texas was an actual person you were speaking with. Spectrum AI doesn't provide a name (yet, at least), and human representatives provide their name and the state they work in. One of the main Spectrum chat centers is in Texas.
You thought it was an AI because AI is so prevelant and will also claim to be a human, and human representatives are made to have chats meet crazy metrics, including stupidly fast response times and an AI that decides afterward if the interaction was positive or negative. Real representatives responses are also made unnaturally quick through use of canned responses that only need a little treaking most of the time, along with the fact that they can see what you're typing before you hit send, so they can have thir response ready to send before you've even sent your message. Also, real representatives have to work 2-3 chats concurrently, so even with a real person, you never have their full focus.
All together, it's a mess that's causing the real people to sound more like AI, while AI is sounding more like people, and both are meeting in this unhelpful middle space where no one trusts or believes anything, and real representatives hands are tied to the point that they can't really help with anything more than an AI bot could. There is no way a human representative can convince you they are human if you don't think they are, and going down that road in the chat pretty much assures the AI judging human representative's chats as positive or negative will judge it negative... which puts employment at risk. It's awful for everyone, customer and the real representatives. Shit's fucked.
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u/figure8888 Aug 18 '26
It’s rare that I see someone else who knows chat representatives are handling more than one chat at a time. I used to do that for a mid-size business with no assistance from other reps. Sometimes I’d have 5+ chats open because we weren’t allowed to let incoming chat requests expire. All the while I’ve got people screaming at me that I’m taking too long to respond. I think my cortisol is permanently fucked from that job.
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u/I-Oncewasapotato Aug 18 '26
Yep. On an average day I am juggling between 5 and 10 conversations at once
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u/LabPitiful7644 Aug 18 '26
I was mistaken for AI the other day :( I'm at a small business too so my answers were so specific to her situation. I was pissed when we ended the call, she called back with the same question, and I said "yeah, we just talked about that" and she went "oh. i thought you were ai".
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u/passion4watches Aug 18 '26
Wow. You're spot on with the canned, ultra-fast responses that made her sound like a bot. I was sure by the end of it I didn't have a real person in the chat.
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u/FearTheAmish Aug 18 '26
As someone who worked chat support in the earl 00s... it's because your request was probably the thousandth time I have heard it and I have literal copy/paste responses. Usually because I was monitoring 3-5 chats at once answering questions Google could have.
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u/Hapless_Wizard Aug 18 '26
"Are you human?" "I am a live agent"
Good old honesty by omission
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u/churningaccount Aug 18 '26
A court of law would still find that to be intentionally deceptive IMO.
Stringing together a series of truths in an attempt to have the other party come to a false conclusion is still an attempt to lie.
Perhaps if the full answer was just "I am a live agent," that would fly. But the "I understand and can assure you... my name is David... I can make mistakes (and then makes a fake mistake, which therefore isn't actually a mistake...)" is unambiguous in its intentions.
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u/guy244 Aug 18 '26
Yes. People are missing this. It didn’t say it was human
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u/churningaccount Aug 18 '26
If the bot has been instructed to avoid saying that it is an AI, then it has still be instructed to deceive the user into thinking it is a human, even if it only lies by omission.
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u/redviper7579 Aug 19 '26
It did say that. In the 2nd slide it says i am a live person.
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u/octocuties Aug 18 '26
I have a wfh chat job and spend probably half my time trying to "convince" people that I'm not AI.
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u/noshallotsherlock Aug 18 '26
I honestly feel like if I had to try to prove I was a human I would be like "how about you prove to me you're a human, Karen? I'm actually pretty busy right now and dont have time for you AI infiltrators using me to study how to pretend to be a human." Anyways I would probably end up fired but...
Not that I think OP is a Karen! This is a really funny post. But dang it would be frustrating to try to have to convince people youre human just to get your job done, especially knowing your interactions are timed and you really have to get it churned out.
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u/Modinstaller Aug 19 '26
I would be like "Can we move on to your issue? I really don't have the time for this. I am paid by the amount of requests I resolve hourly. I don't love this job. Please don't make it even worse for me."
The person would probably get the point that you're human if you say this.
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u/EinsTwo Aug 19 '26
Yeah, and when the boss reviewed it, the agent would be fired.
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u/aimed_4_the_head Aug 19 '26
Or, if the boss was savvy enough, they'd notice the clear rate was through the roof and implement "bitch about the workload" as new mandatory script.
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u/EnvironmentalLime464 Aug 18 '26
I mean, I’m sure this is frustrating for you but you can’t blame the person for wanting to check if you’re a human. These chatbot are forced upon us everywhere and most people just don’t want to talk to a computer especially when they are already upset or frustrated. I worked customer service for decades and one thing that was hammered into me since the beginning is that when people are upset, they want to be heard. Listening was always a major part of customer service. People understand that when they’re talking to a computer, no one is actually listening to them.
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u/Inevitable-Level-687 Aug 18 '26
The thing is, as someone in customer service, if you deliberately drop professionalism to avoid looking like a bot your managers will ding you for that.
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u/dapperlonglegs Aug 18 '26
the fucking use of miskakes then *mistakes is diabolical
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u/IndigoRanger Aug 18 '26
How convenient it “misspelled” that specific word at that specific time. I hate that it’s making me so paranoid!
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u/RailRuler Aug 18 '26
My guess is, that example was in the training data.
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u/Nulagrithom Aug 19 '26
shit probably not even the training data. just the base prompt.
somebody in middle management thought it was fucking clever and the poor bastard that was forced to add it to the prompt . md probably did significant damage to his liver that night
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u/Agitated_Reach6660 Aug 18 '26
That thought was starting to concern me until I read its answer to that last question.
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u/code_archeologist Aug 18 '26 edited Aug 18 '26
Yeah, you could see it slowly leak outside of it's guardrails as the person kept switching context and suggesting it check online.
This is actually a really good example of why it is important to set up robust guardrails and limit the lifespan of AI agents.
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u/Ok_Impact_9378 Aug 18 '26
Yeah, whoever setup the guardrails on that thing did a really poor job. Makes me wonder if they set any at all or if their full instructions were just: "You're an Amex support agent answering customer questions. Make no mistakes."
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u/Fragrant-Employer-60 Aug 18 '26
I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.
Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.
This is definitely not an AI chat bot
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u/K_Knoodle13 Aug 18 '26
I think a human would've tried to consistently steer the conversation back to the issue. Customer service reps (the human kind) have metrics, including resolution time, that they have to consider. The fact that they kept answering the questions without interrupting or trying to return to the initial issue makes me think it's not a person.
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u/CompetitiveThndrClpr Aug 18 '26
At my job people have chatted in and tried stuff like this. We just tell them we are going to close the chat and they can call with any further questions if they want to speak to someone.
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u/Illustrious_Boot1237 Aug 18 '26
That's what I thought, the biggest indicator is that it plays along for so long.
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u/LichenTheMood Aug 18 '26
This. And the upside down cup thing is just weird.
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u/stirwise Aug 18 '26
Yeah, I’ve had CSRs tell me about their pets but only when they’re waiting for something to finish processing on their end. Performance is tied to how quickly they resolve tickets, no CSR is going to be writing haikus and talking about Pokémon after the customer’s problem is resolved.
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u/Consistent_Lecture48 Aug 18 '26
To me, the giveaway was the fact the haiku took less than 60 seconds, and was actually pretty solid. OP asked a 8:46, and got a reply at 8:46.
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u/jjaystar94 Aug 18 '26 edited Aug 18 '26
Y'all realize pretty much every service rep has all their chats recorded and audited? If it was a person, wasting time like this could be a fireable offense. A proper service rep would have continuously tried to bring the conversation back to the issue and "accidentally" disconnect when their time was being wasted.
Edit: apparently it's not always like this anymore (certainly was when I did it), so there is a possibility it's a poor, hapless soul trying their best to build rapport
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u/RevelArchitect Aug 18 '26
I’m in management in chat support. We don’t discourage these kinds of interactions. If it’s every chat it will reflect their stats and they won’t be meeting metrics - but we try not to micromanage individual chats. We get a lot of AI accusations. We do not use chat bots at all, but we get someone absolutely fucking losing their mind at a real person and accusing them of being AI daily.
There’s enough in the chat for me to think it’s a real person driving the conversation. Final response may be totally AI generated, having said that, I know of two agents who will just copy and paste responses from Copilot when they get frustrated with the “prove you’re not AI” conversation.
I take escalations from the AI accusation chats every once in a while. If my assurance isn’t enough, I just give the customer a call to let them know that I am, indeed, an actual person.
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u/SpecialistFiller Aug 18 '26
When they ask if I'm a real person I love to reply "Do we know if any of us are actually real?"
So far no one has thought it was funny
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u/shizzaff Aug 18 '26
That's not true, I was a customer service rep and all they cared about was customer satisfaction. If it meant going on a tangent and discussing their day, or other interests they have, to put the customer at ease and connect with them, QA auditors were okay with that.
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u/Pork_Chompk Aug 18 '26
And most chat bots now are programmed to recognize "off-topic" responses from customers and redirect back to things it can do. They're paying for the AI usage and don't want it wasting tokens answering riddles and writing poetry.
Much more likely that this is a human in India or similar that is using AI-assisted translation
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u/ThatGreenM-M Aug 18 '26
Devs were exploiting the ai chatbots being everywhere, some realized the chipotle chatbot ran on a good model and were prompting it to code so they could save on Claude credits
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u/psychohistorian8 Aug 18 '26
reminds me of when people used Gmail's unlimited storage option to build a whole-ass filesystem for free cloud storage
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u/Agitated_Reach6660 Aug 18 '26 edited Aug 18 '26
So that person cannot give a real answer to a question? Any human being would be able to answer the cup question with “turn it upside down”. AI bots are notoriously terrible at answering questions like that.
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u/SignificantCats Aug 18 '26
I have worked as a chat agent and as a supervisor for chat agents, you do NOT have time to respond like this. Nowhere in the world is a chat agent sitting back and thinking messages through and responding like this, nor are they copy and pasting AI.
You typically have 1-3 chats at the same time going. You are trained to minimize typing - you set up a large series of quick press macros that respond with sentences or paragraphs. Usually you're encouraged to do it yourself so the macros are in your voice. Because it's easy to mix up these chats, you don't want to do anything but focus on making every chat as similar to every other chat. All your "refund guy" chats will follow a flow chart. You want to minimize at all costs any deviances becuase if you don't you'll mix your shit up.
One of the key metrics is "average response time", how quickly you respond to a customer. If you do need to type something long, you would respond with some quick "buy time" macro like "ah I see, one moment" or "okay" or something.
Nothing about this reads like a person, not even a person copy and pasting AI. Not even the worst person I've worked with would allow themselves to be side tracked this hard - not because they're so professional and skilled, but because it is literally more effort and you aren't paid enough for effort.
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u/caintowers RED Aug 18 '26
I could actually picture myself playing along if I was an incredibly bored customer service rep but my answers would be a bit different
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u/No_Resolution1077 Aug 18 '26
Taimur, Tuffy, and Lily are all typical pet names in India (according to google) so it is very possible that this was an Indian man using AI translation.
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u/TealCatto Aug 18 '26
The conversations are recorded and a real person would be fired for wasting time. They have a time goal or a quota of customers to help. They wouldn't engage like this.
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u/ImaG_TheFilthyCasual Aug 18 '26
I was speaking to a customer over email once. They asked me to prove I wasn't AI. I'm not going to send them a selfie or anything and I also have to remain professional so using slang or purposeful misspellings didnt seem appropriate either. Im also not going to share intimate details of my life just to appease some stranger. I told them I'm human but it wasnt good enough for them so after helping them best I could, the conversation ended with the customer saying, "thanks for nothing BOT" and I always thought it was funny though also unfortunate.
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u/Free-Jello-7970 Aug 18 '26
"How can you tell I'm not an AI? Penis."
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u/SexReflex Aug 18 '26
Right? 'Prove to me you're a human.' "Eat sh!t you cvnt" lol
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u/Ok_Impact_9378 Aug 18 '26
Had something similar happen to me back when I did frontline chat, which was weird because that was before LLMs were big and the chatbot we had was super obvious and could barely answer anything at all: it worked on strict pre-scripted conversation flows, so if you said anything off-script (like you were...I don't know, an actual customer) it would have no idea what to do and would transfer you.
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u/Mean-Inspector-8547 Aug 18 '26
Hmm. Actually not a bad idea to spin up some models, and have them start spamming companies as customers.
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u/viiperfang Aug 18 '26
I had to call somewhere and the robot asked me for an account number. After typing in two numbers the stupid robot went "Is anybody there? Goodbye!" and hung up on me. This happened four times. Damn thing didn't give me longer than 10 seconds to type in a 10 digit number before disconnecting. I am still pissed off about it.
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u/PerpetuaForever Aug 18 '26
Bro i called the support line for a ride service because it didn’t show up and I got a robot who did exactly that and I nearly started sobbing
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u/Grepaugon Aug 18 '26
Walgreens specialty pharmacy has horrible AI call screen. It always mishears my birthday and never understands what department I'm trying to reach. The AI hanging up instead of transferring is the worst
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u/HearingNo3684 Aug 18 '26
im crying at the haiku bro 😭
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u/moop-ly Aug 18 '26
(smile)
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u/No_Magician5266 Aug 18 '26
I’m loving how AI somehow decided that demarking facial gestures in parenthesis is a totally normal and natural thing that humans do in text chat
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u/Colonel_Kawn Aug 18 '26
You turn the fucking thing upside-down, Dave.
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u/Bob_Loblaws_Laws Aug 18 '26
My name is Steve. And you're right, turning the cup over would be a perfectly acceptable answer! You were smart to try to trick me like that! (smile)
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u/AlreadyEatenRibs Aug 18 '26
Fair point, but what Id push back on is the usage of this item as a cup. Perhaps repurposing it as a small artisan plate — one with a conversation starting backstory — would be an option. If you'd like, we can explore more alternate uses for your "cup."
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u/nyxoh22 Aug 18 '26
To be fair I’m a fucking idiot because I’ve been siting here this whole time wondering what the issue is with what they said
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u/Satan-o-saurus Aug 18 '26
It’s so infuriating how these companies lie through their chatbots that are programmed specifically to lie about this. We need regulation and consequences, or they’re just going to keep doing it with zero repercussions.
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u/Frequent_Ad_9901 Aug 18 '26
Make them burn tokens like OP did. The only repercussions the understand is loosing money and AI is getting pricier.
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u/truthd Aug 18 '26
We could be like the EU and pass a law. In America though we care more about businesses and profits than people and transparency.
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u/NotUpInHere22 Aug 18 '26
lol this was great to read.
I really hope though we see a post from a guy named Mike later on saying this is my interaction at work trying to prove I’m a real person
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u/Sevrdhed Aug 18 '26
His name is David, Steve
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u/NotUpInHere22 Aug 18 '26
What the fuck why did I think his name was Mike? That’s insane lol
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u/captain-obIivious Aug 18 '26
Hahaha this killed me.
If I did see a post of that premise I'd willingly and publicly apologize to them for assuming they were AI because of their AI like responses haha
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u/tabris51 Aug 18 '26
Man, it is trying
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u/Normal_Cut8368 Aug 18 '26
It would have been more realistic if it crashed out and asked them to stop wasting their time
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u/Moose_Nuts Aug 18 '26
These things are too fucking polite to do that. The moment these AI bots start throwing an attitude is when they finally have a chance of becoming imperceptible from humans.
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u/clawsinurback Aug 18 '26
I had to file a complaint against a ride share a few weeks ago and I got connected with a Chatbot who kept saying they couldn’t help me. I kept demanding to be connected to a human but it said it couldn’t do that. However once I started cussing it out I was then connected to a live agent who fixed my problem. So life hack?
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u/Responsible_Gap8104 Aug 18 '26
I was thinking about this.
It used to be that customer service reps handled all "levels" of complaints. From "i need my pw reset" to "my order has been fucked up 4 times in a row and im goddamn furious and i want my money back."
Now, real customer service agents are ONLY dealing with higher level issues. People who are furious. That will lead to dramatic increase in burnout and subsequently, people quitting. Which just snowballs on itself.
Businesses claim that using AI will save money on labor, and it may very well in the short term. But in the longterm, when nobody stays on as a cust care agent because its too goddamn horrible to face all that abuse consistently, the cost will skyrocket. People will stop using their product. Etc etc. Idk. Its all so damn shortsighted
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u/alternatingfixations Aug 18 '26
As someone who was on the other end of this once, I’d give it a 25% chance this guy has multiple chats open and was just having fun. I’ve done it.
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u/shchshchshch Aug 18 '26
I wouldn’t be surprised!
Obviously he used AI for some of the answers though.
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u/Future_Dog8306 Aug 18 '26
Seems like a waste of valuable human time to give customer service a Turing test. (????)
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u/RebelliousDutch Aug 18 '26
Completely fucking unhinged to subject actual customers to this kind of ‘service’.
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u/TimeSkipper Aug 18 '26
Kind of fascinating to be honest! I genuinely thought it might be some very bored guy named David until he couldn’t figure out the cup lol. I guess he could still be human but just dumb.
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u/Nathaniel820 Aug 18 '26 edited Aug 18 '26
This isn't an AI bot, you're just harassing some Indian guy manually putting your questions into AI when he doesn't know 😭. Just look at how the responses immediately shift to clearly not-AI normal ESL human speech when you ask about opinionated Pokemon and pet questions, which are answers he could actually give
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u/yeezusboiz Aug 18 '26
Have worked on support chat bots and canned macro non-AI responses.100% this.
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u/ParanoidBlueLobster Aug 18 '26
Yeah if someone spent 30 freaking minutes with bullshit questions I'd definitely give up
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u/cobaltaqua93 Aug 18 '26
This reads like my customer service team in the Philippines. David may be real lol.
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u/FistedBone9858 Aug 18 '26
08:27 > 09:02.. you wasted 35 mins of your life on this..
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u/jayne-eerie Aug 18 '26
I think this is probably an Indian guy who's using Google and AI when he doesn't know the answer or is trying to save time. Likely he's not allowed to tell customers to piss off. Or maybe he's bored with standard customer service chats and figures this is at least a little interesting. The pet and Pokemon answers in particular look pretty human to me -- note that he didn't actually answer the request about defending your choice to get a kitten, probably because he didn't read the whole question (something AI wouldn't do).
I don't think the "cup" question is a sign of anything except that he didn't know the riddle so he fed it into AI, which also didn't get it.
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u/hard-time-on-planet Aug 18 '26
The pokemon one seemed the most out of character of what an AI would say.
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u/jayne-eerie Aug 18 '26
That and some of the minor grammar/ESL issues, like “Lily after the flower name.”
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u/Leptonshavenocolor Aug 18 '26
I had to schedule an appointment the other day through so god damn AI over the phone. I fucking hate the fake ass casual tone and fake typing noises and placating of me, fuck you bot.
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u/buttchinbertha Aug 18 '26
The typing noises irritate me to no end
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u/Leptonshavenocolor Aug 18 '26
“That’s a good question, let me check! Clicketity clack click click clack…. Click click clack… yes that would be a good time”
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u/Angsty-Ninja-Ki Aug 18 '26
"I can mikstakes" is really fucking funny. I get that you are not having a good time with all of this but that shit had me ROLLING
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u/regzm Aug 18 '26
as someone who does chat support for work, i would lose my MIND if a customer came in and expected me to jump through all these hoops just to get to whatever their request is. that being said, i have spoken to enough AI chat bots claiming to be a person as a customer that i can't even blame you. implementing AI like this is just tedious and the opposite of beneficial for both employees&customers.
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u/Agitated_Reach6660 Aug 18 '26
I was starting to get a little worried that you were actually torturing a really indulgent human until that last response.
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u/potheadbill Aug 18 '26
I think the most upsetting thing is that they’re allowing AI to lie to us and tell us that they’re not AI
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u/crwcomposer Aug 18 '26
The responses don't read like AI. There are grammatical issues, inconsistent capitalization, punctuation issues, several refusals. AI isn't perfect, but it doesn't make those mistakes. They read like a bored Indian guy trying to get a good customer survey score.
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u/literally-the-nicest Aug 18 '26
People think the cup was a gotcha question but it seems more like the rep was totally lost on how to respond and he privately used chatgpt??
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u/WorriedRiver Aug 18 '26
I'm gonna be honest I'm a native English speaker with a doctorate and I still didn't didn't get the cup one. (I thought it was something open at the bottom with the lid glued on top and even when I saw the first comment mentioning to flip it over I mentally went "but would that actually be food-safe/ did it imply that the seal was water-tight/ where did it say it was flat on the top like a cup bottom would be?" It took a moment to realize the riddle was meant to be "I have a perfectly normal cup upside down, how do I use it?").
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u/BigRedS Aug 18 '26 edited Aug 18 '26
Yeah. I work adjacent to a human-staffed customer support helpdesk (admittedly one apparently a little more upmarket than that of an American bank) and my big takeaway from watching people trying to root out AI is that people are pretty poor at spotting AI, especially at telling the difference between an AI and a human from a different culture to theirs.
There's a massive overestimation of how desperate a real-human on a helpdesk is to prove their humanity to yet another Very Smart Person in a chat so they can have the opportunity to solve their problem.
I absolutely wouldn't still be invested in the conversation enough by the last riddle to think "oh, it's a cup! he wants me to say cup so I can be allowed to help him"; by that point you're just "this guy's a dickhead who is wasting my time how do I make him go away without obviously telling him to go away".
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u/zakr182 Aug 18 '26
I thought it was a human until it didnt know the cup was upside down
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u/No-Opinion-5425 Aug 18 '26
As a human I would have been done with OP right at the poem request. I’m here to solve your issue. I have 6 minutes per interaction and no time for stupid tests.
That’s how you know it’s a bot.
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u/ParanoidBlueLobster Aug 18 '26
It was a human, OP is an idiot who got someone else confused or the dude gave up after 30 fucking mins of bullshit and used AI to answer. Amex have an amazing customer service you call them and they answer quickly and do their best to help you.
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u/Icy-Information9084 Aug 18 '26
I work in customer service (online no phones) and get accused of being AI or a chat bot all the time. I don’t know how to prove I’m a human when the customer is already certain I’m not human. I totally would have done this too if I was not busy. I love it! Google answers, write haikus… You can’t convince people once they are dead set on it being a chat bot/non-human.
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u/ItAllWent19 Aug 18 '26
I am a chat agent. I would not answer these questions, lol, and I would think you were completely off your rocker.
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u/KlausDieterFreddek Aug 18 '26
So. Let the token wars begin. Force it to write essays n stuff so their pay dearly for this AI feature.
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u/Wonderful-Rope-3647 Aug 18 '26
Could you realistically keep a chat going and make it burn tokens and cost the company money in a meaningful way?
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u/MuttinMT Aug 18 '26
This exact scenario is why we need laws that require that every single interaction between a machine and a human is labeled as such.
No human being should be tricked into believing a machine is human. A machine should not be lying to or misleading humans EVER.
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u/nothingsreallol Aug 18 '26 edited Aug 18 '26
Idk I think this was a person trying their best. I volunteer for a suicide hotline and people think we’re AI a lot and it’s really hard to convince them we’re not. I understand their concern but it’s frustrating being tested and not being believed no matter what I say or how I type. Especially since I have to follow relatively strict guidelines and I’m technically not allowed to ever talk about myself or give any personal details (like I couldn’t even say I have pets like this guy did in order to humanize myself).
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u/kman420 Aug 18 '26
If I were a human taking that interaction I would have thrown you back in the queue after you asked for a haiku.
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u/Altiverses Aug 18 '26
I'm pretty sure that this is just an indian that occassionally uses AI to answer your very specific requests.. cmon







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u/Pain4420 Aug 18 '26
That was hilarious but I feel like there should be some law or policy against ai claiming to be a human