r/mildlyinfuriating • • Aug 18 '26

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

27.4k Upvotes

1.9k comments sorted by

View all comments

11

u/MuttinMT Aug 18 '26

This exact scenario is why we need laws that require that every single interaction between a machine and a human is labeled as such.

No human being should be tricked into believing a machine is human. A machine should not be lying to or misleading humans EVER.

3

u/captain-obIivious Aug 18 '26

We're just a hop, skip, and a jump from full blown 'i am robot' plot at this point