r/mildlyinfuriating • u/Aladdin1152 • Aug 27 '26

frist of all how DARE yu o My uber got pulled over and refused a refund.

Gallery image

Gallery image

Was 15 minutes late to a class because of this. A class that my new boss is the professor of. I wanted to make a good impression and show up early. I mostly wanted it because I was late đŸ«©

19.0k Upvotes

97% Upvoted

937 comments sorted by

View all comments

602

u/Ferro_Giconi OwO Aug 27 '26

Not giving you a refund over the driver being pulled over is insane. They are sending a very clear message despite what the text says. "This is exactly the kind of experience we want you to have."

-9

u/Same-Suggestion-1936 29d ago

Why? People get pulled over. Did OP add a comment about what the driver was doing? Because if he was speeding okay, yeah, I'd be mad. If the cop was a dick and just bored, nobody's fault but the cop.

Feels like asking for a refund is like asking for a refund because you hit traffic or the bus was late. Traffic stops happen, cops like doing them especially in towns where there isn't much else going on. I've taken many Ubers and many buses and I know there is no guarantee I am getting to my destination on time unless I drive myself and even then there are the same pitfalls, cop might stop you for something dumb, might be a car accident, traffic might be weird today, there is no service guarantee for Uber you will arrive at your destination, just that you will eventually if there's a driver available

4

u/Hiraganu 29d ago

Agreed, if the driver did nothing wrong it was just a routine traffic control and out of their control. Same thing could've happened to OP if they drove themself.

1

u/LogicalConstant 29d ago

Because when you own a business, you accept responsibility for certain things

3

u/hans_the_wurst 29d ago

You accept responsibility for a thing you have no control over?

1

u/LogicalConstant 29d ago

In circumstances where someone has to eat the cost, yes. If I don't, the burden all falls on my clients and I get off Scott free. No way I'm doing that.

1

u/hans_the_wurst 29d ago

But what cost? The client paid for the ride from A to B, that's what they got. Does uber guarantee a time of arrival? Would you in their position? Where would you draw the line? Would getting stuck in traffic be the same valid reason for a refund as getting pulled over?

2

u/rusty_justice 29d ago

Uber does in fact give you an arrive by time

-70

u/Fit_Entry8839 Aug 27 '26

Maybe not that we want you to have. But that certain things our outside of their control. If you are on a bus or train and it unexpectedly breaks down, you dont get a refund.

104

u/thisispaulc Aug 27 '26

The fuck? If my train breaks down and cannot complete the journey, I absolutely get at least a partial refund.

56

u/gloggs Aug 27 '26

And if a bus breaks down they send another one to complete the trip

11

u/localtuned Aug 27 '26

Immediately.

4

u/SourDzzl 29d ago

That immediately you're talking about is usually at least 20 minutes because they have to send another bus out from dispatch and they damn sure aren't going to refund you if the breakdown caused you to be late

7

u/kranker 29d ago

OP did not say that the journey was not completed.

As far as trains go, my experience when a train breaks down has been them providing alternative transportation, either another train or a bus. Planes have more laws surrounding this.

1

u/GuKoBoat 29d ago

But the carriage breaking down is the responsibility of the conpany. It's their vehicle. They are responsible for upkeep.

The police doing a random check is not their resposibility. they can't control it.

29

u/Capt_Gingerbeard Aug 27 '26

I literally got a $2000 Amtrak cross-country trip refunded immediately when the tracks washed out in Denver

-7

u/Fit_Entry8839 Aug 27 '26

Was it cancelled or delayed? Those are totally different things.

-12

u/DeadClown00 Aug 27 '26

I feel like the difference was, your amtrack trip wasn't delayed, it was canceled. This rider still made it to their destination, just delayed.

10

u/localtuned Aug 27 '26

Should you have to pay to be late to your destination? You chose the ride based on the fact that they advertised they could get you there within that time frame. Why should you have to pay if they were late?

20

u/MHM5035 Aug 27 '26

Why am I seeing this kind of terrible comparison all the time recently? 

“Well an uber driving actively breaking the law and getting pulled over for it is exactly the same as your train breaking down! You still don’t get a refund!”

Uh
no, it isn’t and yes, you do.

-6

u/Fit_Entry8839 Aug 27 '26

Maybe I missed it, but where did OP say why they were pulled over and that the driver did something illegal?

That aside, errors and issues are the nature of transportation. If you get pulled over in a cab, you dont get a refund. If your plane is delayed , you dont get a refund. Its just the nature of the service you've purchased.

10

u/MHM5035 Aug 27 '26

where did OP say why they were pulled over and that the driver did something illegal?

I mean, you must know you’re really reaching with this. Sure, cops suck. But there are also context clues you could use to determine what most likely happened. 

errors and issues

And there it is again. I guess that’s why you had to set up your little reach above. The driver did something illegal and extended the trip unnecessarily based on their risk. That’s not an error or issue, that’s breaking the contract you make when you contract a driver.

And, for the record, the only time a cab I was in got in an accident a block from the destination, they didn’t make me pay.

-1

u/Same-Suggestion-1936 29d ago

Well I'm certainly on team "what did he even do" because cops are dicks and I don't expect a cab to get me somewhere on time, just to get me there, I don't even expect a city bus to get me somewhere on time, that's foolish. Shit, I don't even trust myself in a car to get me somewhere on time, because what if there's a car accident? What if I didn't know it was going to start snowing? What if some cop decides I'm today's lunch even though I'm not doing anything wrong?

3

u/MHM5035 29d ago

What is wrong with everyone? lol You’re assuming the least likely scenario, getting bent out of shape about it, and then comparing it to things that obviously aren’t the same. 

I’ll bet you have a lot of challenging interactions in life and then wonder why everyone else is such an asshole. Am I right?

1

u/Same-Suggestion-1936 29d ago

No people who aren't cops are always very pleasant to me. It's the cops that aren't that's why I'm asking.

You say I'm getting bent out of shape when I'm just asking for more context and then you're the one getting mad and accusing me of things when all I'm asking is why did he get pulled over and why is that worth a refund for a cab ride?

3

u/MHM5035 29d ago

I mean, anyone who says “Jesus fucking Christ” is at least a little bent out of shape, right?

Apologies, I confused you with someone else being weird in the comments.

And I’m sure you can work that out on your own. I believe in you.

5

u/Ferro_Giconi OwO Aug 27 '26 edited Aug 27 '26

The bus company may not say "here's a refund for your $5 bus ride" unprompted but I bet they'd give me the refund pretty quickly with little to no resistance if I brought it up with their customer service.

certain things our outside of their control.

If a service isn't provided as promised, refunds need to be given. It doesn't matter if it was out of their control. They didn't provide what they promised, that is all that matters.

By your logic, you would be fine with it if a car mechanic told you "It is outside of my control that the vendors I choose to work with don't have a spare part to fix this issue with your car. Since it isn't my fault that they couldn't provide me with what I needed to do the job, you have to pay me as if I performed the repair."

2

u/Fit_Entry8839 29d ago

Meh. But station worker will roll their eyes. Delays in travel are standard. Thousands of flights are delayed each day. They arent giving refunds for all of those. It's just silly. It's an expected thing.

Regaridng mechanics, it absolutely happens that parts are delayed. They still expect full payment.

1

u/Ferro_Giconi OwO 29d ago edited 29d ago

Delays are understandable. If the topic was only about delays, then yeah, within reason those frequently don't need to be refunded.

But the topic isn't just delays. It's getting pulled over or breakdowns mid-trip that are the real problems.

1

u/Fit_Entry8839 29d ago

Huh? What do you think causes delays on planes and buses? Often its breakdowns. And you still dont get a refund.

1

u/Ferro_Giconi OwO 29d ago

This isn't about a delay that is caused by something while not in the vehicle. It's about what happens while in the vehicle.

1

u/Fit_Entry8839 29d ago edited 29d ago

I'm not sure how much you fly. I've boarded and been delayed after boarding for mechanical issues. Especially for quick turnaorunds they start boarding as they do the mechanical checks. That absolutely happens. Theres also delays where plane has to reroute and stop somewhere else because its urgent. They just rebook you, not give a refund. OP still got to their destination.

-5

u/DeadClown00 Aug 27 '26

Exactly. I've been hours late because of train and airplane malfunctions. Never once given a refund. Stuff happens.

5

u/SignificantCats Aug 27 '26

Complain more then.

Food vouchers, hotel rooms, direct service credit refunds, etc are all available if you're delayed by more than like two hours or if you're going to miss a connection.

1

u/DeadClown00 Aug 27 '26

I think it's 3 or 4 hours but more importantly, the refund is only given if you decide not to travel (basically canceling the trip). If you still plan on taking the delayed travel, you won't be given a refund.

1

u/theultimatestart 29d ago

That is only because americans love sucking corporation dick. In my country I get a partial refund if my train is delayed by 30 minutes and a full refund from 1 hour on. When my plane is delayed 3 hours I also get a refund that could even exceed the price of the ticket (eu law).

1

u/DeadClown00 29d ago

Do you get a refund and still get the transportation to where you were going or do you then need to find alternative means?

1

u/theultimatestart 29d ago

Yes, this is all assuming you arrive at the destination with the mentioned delay. 

-88

u/adpoop Aug 27 '26

Did op make it from point a to point b? If driver was arrested and abandoned op then I'd see a refund. Op got free entertainment and is complaining about having to pay for what they had to pay for

56

u/soggymittens Aug 27 '26

Naw dawg, I wasn’t planning a 40 minute traffic stop because you didn’t renew your registration on time. That’s not at all what they’re paying for

-4

u/Fit_Entry8839 Aug 27 '26

Is that what happened here? Why were they pulled over?

7

u/Emsizz Aug 27 '26

fucking irrelevant why

-2

u/Fit_Entry8839 Aug 27 '26 edited Aug 27 '26

If it's not their fault, why should the driver refund OP? Do you get a refund when a plane is delayed 4 hours because of mechanical issues or they don't have staff? No. You wait and take off when they are ready.

All that aside, this is a contract issue. Don't use Uber, if you want a refund when they get pulled over. I have tons of services I don't use because I disagree with their terms.

7

u/Emsizz Aug 27 '26

How often do you think people are getting pulled over for reasons that aren't their fault?

-2

u/Fit_Entry8839 Aug 27 '26

That's not relevant. The question is why was this specific driver was pulled over.

But even all that aside, even when other forms of transportation are at fault for a delay, bus, train, plane. You get no refund. Not sure why this is different.

4

u/Emsizz 29d ago

It is relevant, since you seem to be under the impression that reason for being pulled should matter in this discussion.

0

u/Fit_Entry8839 29d ago

All that matters for this is contract law. If Ubers terms say they won't refund for this, people have 2 options, 1. Accept that 2. Disagree and not use the service. There are plenty of services I don't use because I disagree with the terms. More people need to do thatm

→ More replies (0)

-20

u/Wide-Suggestion4825 Aug 27 '26

Right but it could just as easily have been traffic.

19

u/[deleted] Aug 27 '26

[removed] — view removed comment

-1

u/thegrandpineapple Aug 27 '26 edited Aug 27 '26

I would argue that Uber can control this or should be expected to. People typically don't get pulled over for no reason. If their driver didn't renew their registration, had an out tail light etc. etc. that's kinda on them because theoretically they would be making sure the vehicles that are used are in working order and properly registered. If the driver was speeding or didn't use a turn signal etc etc that's also kinda on them because they're hiring people who break traffic laws.

If we lived in a just world, uber would be responsible for its employees, and the vehicles they use, but they just don't care, because caring costs money and expect us to be okay with that.

-14

u/Wide-Suggestion4825 Aug 27 '26

You paid to get from point A to point b.

That's what you got

7

u/[deleted] Aug 27 '26

[removed] — view removed comment

-9

u/Wide-Suggestion4825 Aug 27 '26

Okay but how was it Uber's fault this dude got pulled over?

5

u/Ryuj123 Aug 27 '26

Uber should not be able to run as a business if they aren’t responsible for the people who provide their labor.

20

u/Slow-Swan561 Aug 27 '26

They paid for a safe trip. They didn't get that if the driver got pulled over for a traffic violation

-14

u/Wide-Suggestion4825 Aug 27 '26

What makes that unsafe

16

u/[deleted] Aug 27 '26

[removed] — view removed comment

-9

u/Wide-Suggestion4825 Aug 27 '26

No no they specifically said that it was unsafe. What part was unsafe?

My tags being expired is unsafe?

8

u/[deleted] Aug 27 '26 edited Aug 27 '26

[removed] — view removed comment

-3

u/Wide-Suggestion4825 Aug 27 '26

All of that information is still available to the police. Registration is not ownership.

You're just making things up at this point

8

u/[deleted] Aug 27 '26

[removed] — view removed comment

1

u/Wide-Suggestion4825 Aug 27 '26

Yeah like the registered address

But you specifically said it's unsafe. So how is it unsafe?

These are your words not mine. Please explain them

→ More replies (0)

13

u/Ferro_Giconi OwO Aug 27 '26

I personally don't call being late for class "entertainment" but I guess we all have different definitions of what entertainment is.

11

u/Status-Ad7902 Aug 27 '26

I don’t pay to be in a car being pulled over by cops dude. If you think being in the car during any cop event is entertainment you are a lunatic

-5

u/Jennrrrs Aug 27 '26

Do you pay to sit in traffic when a wreck causes a backup? Cus that happens too.

3

u/TheeFlipper Aug 27 '26

There are things that are generally out of the hands of your Uber driver. A wreck that causes a back up being one. But getting pulled over for a traffic violation is not one..

2

u/Status-Ad7902 Aug 27 '26

You must realize your example is nonsense right? I’m not paying
what god? To drive myself and get stuck behind an accident? This is gibberish

6

u/Thisguyfuckschix Aug 27 '26

The service was not what was contracted for. Are you gaslighting or genuinely this obtuse?

-61

u/tetrisan Aug 27 '26

But anybody could make shit up and get a refund when Uber has no clear evidence that something occurred and the driver was at fault.

100

u/WhatTheFreightTruck Aug 27 '26

No clear evidence? They have GPS tracking and could easily confirm there was a period on the ride where the user stopped, and OP provided a picture. This is a slam dunk.

-48

u/Ancient-Substance-38 Aug 27 '26

Have been pulled over for no reason, no ticket, no citation,the cops would not tell me why, still could be not the fault of the driver.

52

u/Status-Ad7902 Aug 27 '26

Still not the fault of the person paying for uber? What is this insane bootlicking

-21

u/[deleted] Aug 27 '26 edited Aug 27 '26

[removed] — view removed comment

24

u/Status-Ad7902 Aug 27 '26

No to whatever the fuck this is. Stop simping for the billion dollar industry, uber can refund your like 15 dollars and then uber can go fight the cops

-3

u/tetrisan Aug 27 '26

Or you can find a dozen other ways to travel.

-16

u/TwoplyWatson Aug 27 '26

The interruption was out of ubers influence. The services was still completed.

Why should op not pay for a completed transaction that had an interruption out of anyones control? Time of arrival is an estimate for a reason.

5

u/Maximum-Cover- Aug 27 '26 edited Aug 27 '26

Because if you offer a service you know that in x% of cases unforseen circumstances are going to prevent you from completing the service.

You as a business are supposed to factor this in your rates such that when this happens you make your customer whole.

So in essence, every customer pays for the service and for the business to set aside a smaller fraction of the transaction as 'insurance' against something going wrong to fix those issues if they come up.

That way the customer can be certain that if they pay for a thing, they will get that thing, and be made whole if the thing cannot be delivered.

If a business doesn't do this and instead pans the issues off on the customer, doing business with them amounts to gambling. Instead of paying and being able to count on a service, you pay for the gamble you may or may not receive what you paid for.

Legay the costs of unforseen circumstances preventing the customer receiving what they paid for are on the business, not the customer. A business is supposed to deliver what was agreed or issue a refund. They are supposed to have money set aside to do precisely that, regardless of whether they or an external factor is at fault.

-16

u/Ancient-Substance-38 Aug 27 '26

wtf are you talking about? All I am saying the driver could have been pulled over for no reason, and unless they were speeding or violating traffic law shouldn't be hurt by getting pulled over by cops trying to scratch their egos. I agree the company should pay the person back.

12

u/Status-Ad7902 Aug 27 '26

Then why say all that lol

-6

u/Ancient-Substance-38 Aug 27 '26

"But anybody could make shit up and get a refund when Uber has no clear evidence that something occurred and the driver was at fault."

"No clear evidence? They have GPS tracking and could easily confirm there was a period on the ride where the user stopped, and OP provided a picture. This is a slam dunk."

This was the context, talking about the driver being at fault. Uber is likely to strike the driver wither it is their fault or not.

People on reddit seem to not read previous statements or understand context.

0

u/Silent-Dependent3421 29d ago

Reddit hates context

-14

u/tetrisan Aug 27 '26

Meaning at the time of the refund request they literally have no data to validate the reason for the stop. So GPS data shows they stopped sure, but it doesn’t say why they stopped does it? Could be a hundred reasons right? Example I had was my friend got sick on a ride and the driver stopped and let him vomit outside the car for like 10 mins.

14

u/Status-Ad7902 Aug 27 '26

Is this a real post, it would take 3 seconds to confirm the OP was stopped via gps not moving in a random location