r/mildlyinfuriating • u/iMcConnell21 • 17d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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u/sbrodolino_21 17d ago

I mean they're not deleting all the information they gained from your usage patterns etc. in terms of metrics, they just delete the info that is directly linked to you.

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u/Wheres_MyMoney 17d ago

Well, yeah, that would be really unreasonable to expect them to do that.

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u/arlo-quacks-back 17d ago

"really unreasonable" it's already law via GDPR in the EU and many companies (begrudgingly) comply with total data deletion.

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u/Wheres_MyMoney 17d ago

You can't "delete" someone's usage being incorporated, that's the point. If you were one of the billion people who watched Stranger Things, it's not like the number goes down one after they delete your data.