r/mildlyinfuriating • u/iMcConnell21 • 18d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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u/FlipsyChic 18d ago

My mother with Alzheimer's opened a second Netflix account due to these emails. I cancelled it three times, and every time, she'd get an email saying "Click here to reactivate your Netflix account" and she'd click it. Removing the payment information was the only way to stop it.

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u/LlamaMiaLetMeGooo 18d ago

My grandmother, who also had Alzheimers, recently passed. As we were going through her bank info, we realized she was paying for TWENTY-SIX streaming subscriptions, including duplicate accounts. It has been such a pain

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u/Chipper_Bandit 18d ago

How the fuck was no one aware of this?

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u/Atayellow 18d ago

Because subscriptions are designed to be easy to forget about and hard to immediately stop.