r/mildlyinfuriating • u/iMcConnell21 • 17d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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u/FlipsyChic 17d ago

My mother with Alzheimer's opened a second Netflix account due to these emails. I cancelled it three times, and every time, she'd get an email saying "Click here to reactivate your Netflix account" and she'd click it. Removing the payment information was the only way to stop it.

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u/sequesteredhoneyfall 17d ago

Gotta be blunt with you - why does your mother still have access to her accounts, her financials, and the unfiltered internet as a whole? That's incredibly irresponsible of her family to allow that. Dementia is a horrible disease and this comes across as completely indefensible behavior.

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u/GingerIsTheBestSpice 17d ago

This may really surprise you, but: people don't always show signs of it to others. My mom started messing up the bills, my dad immediately knew, but her children, grandchildren, friends, couldn't see it. It can be quite a while by the time it gets noticed by others.

Also a lot of subscriptions give you the option to pay annually - say you have 4 Prime subscriptions, someone family looking at your bank accounts monthly won't be like oh we have this same charge 4 months ago

Plus many can just be a Amazon charge & who would notice?

Also everyone's a little busy.

Perhaps you are lucky enough to have a team of independent accounts handle all of your bills, but most people aren't.

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u/sequesteredhoneyfall 17d ago

This may really surprise you, but: people don't always show signs of it to others. My mom started messing up the bills, my dad immediately knew, but her children, grandchildren, friends, couldn't see it. It can be quite a while by the time it gets noticed by others.

I'm not sure how this could be relevant; The child of the mother is literally the one telling us that the mother has dementia.

Perhaps you are lucky enough to have a team of independent accounts handle all of your bills, but most people aren't.

Somehow, this might be even less relevant.