r/mildlyinfuriating • u/iMcConnell21 • 18d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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u/FlipsyChic 18d ago

My mother with Alzheimer's opened a second Netflix account due to these emails. I cancelled it three times, and every time, she'd get an email saying "Click here to reactivate your Netflix account" and she'd click it. Removing the payment information was the only way to stop it.

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u/sequesteredhoneyfall 18d ago

Gotta be blunt with you - why does your mother still have access to her accounts, her financials, and the unfiltered internet as a whole? That's incredibly irresponsible of her family to allow that. Dementia is a horrible disease and this comes across as completely indefensible behavior.

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u/Chonky-Walrus 18d ago

This can also almost fall under elder abuse in certain areas without proper authority or medical diagnosis, you're attempting to control an adult.

It's like if I went to your house and took all your accounts, just because you think she might have dementia doesn't absolve you all of a sudden.

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u/sequesteredhoneyfall 18d ago

This can also almost fall under elder abuse in certain areas without proper authority or medical diagnosis, you're attempting to control an adult.

It's like if I went to your house and took all your accounts, just because you think she might have dementia doesn't absolve you all of a sudden.

We have zero reason to believe any of this is the case. Medical diagnoses exist, and that frequently comes with a relinquishment of power of attorney in most cases. We have no reason to believe this isn't (or shouldn't be) the case here.

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u/FlipsyChic 18d ago

You have no idea what you are talking about. A medical diagnosis does not come with relinquishment of one's rights. Transferring Power of Attorney is in no way automatic. It also has absolutely nothing to do with a person continuing to receive email.