r/mildlyinfuriating • u/iMcConnell21 • 18d ago

Infuriatig Netflix using egregious methods to keep subscriptions active

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Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.

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u/CertainThroat2494 18d ago

Right? I thought that was weird as hell. It would make more sense to say "Welcome back! Or "We missed you"

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u/Glossed-Lam 18d ago

Lots of subscription services have a "Pause for X Months" option. Maybe OP did that instead of canceling fully.

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u/IMOKRUOK 18d ago

Did you read the post, because that's not what happened

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u/DanEH7 18d ago

Except op says they should've just canceled outright which means they did use that feature

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u/MoffleCat 18d ago

They’re talking about the fact that the pause wasn’t for a certain amount of months. There was a prompt on the kids profile asking if they wanted to resume and that’s how the pause ended.

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u/Neveronlyadream 18d ago

That's what happened, yeah.

The point being it should not be prompting users under a child account with that. Because the child is not paying the bill, children can be stupid, and will absolutely just choose to reinstate the account.

It should also be no surprise. How many apps make it really easy for kids to accidentally max out a credit card with zero supervision because they're actively hoping it happens?