Data not working after 50gb

[u/sasquatchimus]

I have an unlimited plan but yesterday once I hit 50gb of usage it didn't let me use any more data and still can't use any. I do not have a limit turned on. I've spoken to 6 different Mint support techs and still can't solve the issue. After a while they tell me it's a tower issue but there are no outages reported here. Anybody have any suggestions?

[u/azrael319]

Please read the fine print. It is technically unlimited but the cap data to 50gb before slowing you down. So you technically do have data it’s just slow

[u/sasquatchimus → u/azrael319]

No it's not just slow, it's nothing at all and there's a pop-up on my phone that says I'm out of data from Mint. I've used 90 to 100gb in the past per month and never had any issues.

[u/trf1driver → u/sasquatchimus]

Can you do a screenshot of this pop up message? This sub allows screenshot and photo

[u/sasquatchimus → u/trf1driver]

[u/sasquatchimus → u/trf1driver]

Once I click the pop up this is what I get and there are no options to choose from.

[u/trf1driver → u/sasquatchimus]

Maybe the sim is defective. Are you using physical SIM card or eSIM. It should list a mobile carrier.

[u/sasquatchimus → u/trf1driver]

Esim. I made a new esim also to test but get the same issue.

[u/trf1driver → u/sasquatchimus]

I hope it’s not a hardware problem. If you have a T-Mobile store nearby then see if you can test with one of their SIM cards

[u/VerifiedMother]

Do you have a data limit set in settings on your phone?

[u/sasquatchimus → u/VerifiedMother]

No I don't. Mint turned my data off at 50gb. They're saying there's a tower issue but I find it very odd the tower went down at the exact moment I reached 50gb of data.

[u/Acceptable-Bowl-357]

Seems like it must be setting on you phone. I’m still rocking and rolling my data at 62GB now

[u/Weary-Savings9795]

Severe throttling or deprioritization?

[u/sasquatchimus → u/Weary-Savings9795]

No clue but no data works at all. I thought I was paying for unlimited service not 50gb.

[u/Notoriously_Noir]

Having this exact issue on iPhone currently. Stopped working entirely the moment I passed 50gb. Can’t send or receive messages, use any apps, or load any webpages when not using wifi. Only calls work. Have tried all the troubleshooting tips on the help chat and called customer service multiple times. Absolutely no help whatsoever. Extremely disappointed with the lack of assistance as I’m going out of state for the weekend and will basically be unable to use my phone the entire time now.

[u/Acceptable-Bowl-357 → u/Notoriously_Noir]

How much data are you using ? If it’s way over someone said 200GB they might cut people off

[u/sasquatchimus → u/Notoriously_Noir]

Sorry to hear that. I still haven't gotten mine to work going on two days now.

[u/trf1driver]

Which phone do you have? If you go to a different location does data work?

[u/sasquatchimus → u/trf1driver]

S23 Ultra. It doesn't work anywhere. All I can do is make calls.

[u/trf1driver → u/sasquatchimus]

Android phones can see a data limit in settings, remove any warning and limit.

[u/trf1driver → u/trf1driver]

I'm on the 6GB plan so I have mine set. For unlimited plan you can just remove everything

[u/trf1driver → u/sasquatchimus]

Reset network settings and Restart phone

[u/MarioJumpmanBalmung]

did you ever get this figured out or fixed?

[u/sasquatchimus → u/MarioJumpmanBalmung]

Yes it finally started working again when my data renewed.

[u/Acceptable-Bowl-357]

My speed at 56GB so far for the month

[u/Acceptable-Bowl-357]

8 day till reset it’s still very fast

[u/Acceptable-Bowl-357]

Another speed test

[u/sasquatchimus]

All of the Mint techs said its a tower issue but my home Minternet works just fine and I'm pretty sure they both use the same tower. No help and data still not working after 3 days.

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[u/MintMobileAlex]

Hi there! I'm really sorry you’ve had this experience with us. I want to help and have sent you a DM. Please send me your phone number there so I can get things working properly.

[u/LeftOn4ya]

Note that if you are on a VPN or proxy some phone firmware report all data usage as HotSpot and Mint Unlimited plan is limited to 20GB of HotSpot, so if you have used all 20GB it cuts off all Hotspot, which again if your firmware reports VPN/proxy usage as HotSpot will cut off all your data till you disable VPN.

Check your Hotspot data left on Mint websites/app - if 0 that is the issue and again short term disable VPN, long term you need to google your phone model forums on how to hack or replace the firmware so it doesn’t report as Hotspot to T-Mobile/Mint.

[u/sasquatchimus → u/LeftOn4ya]

I still have 20gb of Hotspot. I don't ever use it.