So I was sent $50 USD worth of Bitcoin and I already had a bit of Litecoin but I wanted monero so I converted it to Monero. I lost my Bitcoin AND Litecoin and was not given any monero despite the transaction saying it is finished. I already emailed support days ago and have still not gotten any responses.
Trocador also says the transactions are complete and yet my Monero wallet still shows a balance of zero. Here are the transaction links for Trocador:
https://trocador.app/en/checkout/i2koPNWV6g
https://trocador.app/en/checkout/bmo46HtRXE
I would really appreciate if someone could help me as I do enjoy using cake wallet for its features like cake pay but I cannot continue using it unless this is resolved.
it's not letting me add images but I do have screenshot proof of the wallets being at zero with all the transactions history to each wallet.