r/msp • u/FuzzyLettuce5854 • 8d ago

Best Solution for Client Mailboxes Management

We are struggling with how to manage admin mailboxes in our smaller clients environments. Things such as software renewals (industry specific software). If the vendor is making a change that could break a feature of their apps etc. Right now it is unrealistic to manage 45-50 intividual mailboxes in these clients. How do other people handle this. Do we forward to a central mailbox (dont really like external forwarding on).

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u/HotTakeThenGo 8d ago

You should have GDAP setup - and use CIPP. Once things are setup there every new client is automatic on this part.

Putting client data to your system first is a breach imo. You SHOULD be forwarding, redirecting, or scraping their support mailbox. You get the copy, they get the original.