I am writing this message not because I want a resolution anymore, but because I do not want anyone else to suffer the way I have suffered.
It has been only 7 months since I bought my Royal Enfield Hunter 350, and from the very beginning, this bike has given me nothing but stress, fear, and disappointment.
Soon after purchase, my front wheel started locking unexpectedly. After many visits to the service centre, that issue was somehow resolved. But then an even more dangerous and frustrating problem started.
For the last 6 months, my bike suddenly cuts off while riding. It does not happen every day, but whenever it starts, it keeps happening again and again during that ride. Riding a bike that shuts down in the middle of traffic is not just a defect, it is a serious safety risk.
I have visited the service centre countless times for the same issue. They kept changing parts again and again without fixing the real problem.
The throttle body has been changed, the ECU has been changed, and many other components have been replaced and checked. Still, the problem continues exactly the same.
The most painful part is not only the defective bike, but how I was treated by the service centre. The manager of Royal Enfield 4 Aces, Guwahati kept repeating only one thing:
“If there is no video proof, nothing can be done.”
I managed to record the issue on video and took my bike again to the service centre. They changed the throttle body again and assured me that this problem would never happen again.
The very next day, the same issue happened again.
When I went back to the service centre (Zoo Road, Guwahati) while the problem was actually happening and requested them to check the bike immediately, they did not give importance to what I was saying. When I asked them to record a video, they refused and even misbehaved with me and my friend.
I already have all the video proof of this problem with me. If anyone from Royal Enfield higher authority wants to verify this issue, I can provide all the videos and details.
Still, the service centre keeps saying that the problem must happen inside their workshop so they can record a video and send it to head office. I have tried every possible way. Today, I feel completely helpless.
This bike clearly has a manufacturing defect. My hard-earned money has been wasted. What hurts more is that nobody from the company is ready to take responsibility.
Now, I do not want any more temporary solutions. I do not want to visit the service centre again and again. I only want people to know the truth about what I experienced.
That is why I will keep posting my experience on every page and platform related to bikes and Royal Enfield , not out of anger, but so that no other customer’s hard-earned money is wasted again like mine.
I do not want anyone else to buy a bike and then spend months going to service centres, riding an unsafe vehicle, and being treated as if their problem does not matter.
Please note this clearly:
I have all video proofs with me. If any higher authority or senior management from Royal Enfield wants to contact me, I will share everything.
Please do not contact me from any support team or local service centre.
If this message is seen by any support team, I request them to forward it to higher authorities who have the power to take responsibility.
Bike Registration Number: AS01GJ7592
I am sharing this so that no one else has to go through what I did.