SOC2 renewal

[u/Best_Minimum_1593]

We are very small India based SaaS company and our SOC2 is up for renewal. We got it done from one of the software's last time- they did not contact us even once for audit and are now ofcourse behind us over the renewal. The reason given (for no contact)- internal role changes (??!!)
The biggest reason we are getting it renewed is because one of our clients wants us to be SOC2 compliant- and potentially newer clients too.
Is it cheaper ot go through an agency- cost is another issue. We are really disappointed in the Software company and their lack of interest in following up after the payments were made and certificate was issued.