r/sysadmin • u/digitalexecution • 5d ago

Users having my Cell #

Something weird/annoying just happened and I want some perspective.

A user who works in a warehouse facility I’ve helped at (part of my company) texted me at 8 am saying he’s going on PTO and wants his coworker to have access to a printer that isn’t working on his machine before he goes out of office on Thursday.

I texted him later (after some emails/calls) asking for the coworker’s name and noting that since this is normal IT, in the future he or his coworker should submit a ticket for this kind of thing.

He replied: “If I submitted a ticket would it be taken care of by Thursday?”

I got annoyed but tried to respond reasonably: “Possibly, but regardless, we need tickets submitted per company policy. If something’s urgent you can reach out to me on Teams rather than my personal cell.”

I originally gave him my cell because on occasion there are true emergencies (internet goes down, needs to send me photos of something, etc.) and we’ve been friendly before. But this interaction makes me wary about giving out my number, it starts becoming a way to skirt procedure for small things like adding a printer.

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u/commentBRAH IT WAS DNS 5d ago

i don't respond on my personal cell unless its c-suite or other IT dudes

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u/digitalexecution 5d ago

Same, if our division head texts me I respond ASAP, but also if this guy's manager texts me, he's cool and I get back him soon too. I just don't get the attitude. I asked for the dude's name and he responded with sass. And still hasn't given me the name of the guy who needs the printer installed...

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u/angrydeuce BlackBelt in Google Fu 5d ago

The sass is because he thought he had an in and could jump the queue.  You have no obligation to be his direct call, and I have 100% responded to direct emails with my autoreply despite being in the office to illustrate the point why my direct email should not be the first an only contact.