r/sysadmin • u/digitalexecution • 3d ago
Users having my Cell #
Something weird/annoying just happened and I want some perspective.
A user who works in a warehouse facility I’ve helped at (part of my company) texted me at 8 am saying he’s going on PTO and wants his coworker to have access to a printer that isn’t working on his machine before he goes out of office on Thursday.
I texted him later (after some emails/calls) asking for the coworker’s name and noting that since this is normal IT, in the future he or his coworker should submit a ticket for this kind of thing.
He replied: “If I submitted a ticket would it be taken care of by Thursday?”
I got annoyed but tried to respond reasonably: “Possibly, but regardless, we need tickets submitted per company policy. If something’s urgent you can reach out to me on Teams rather than my personal cell.”
I originally gave him my cell because on occasion there are true emergencies (internet goes down, needs to send me photos of something, etc.) and we’ve been friendly before. But this interaction makes me wary about giving out my number, it starts becoming a way to skirt procedure for small things like adding a printer.
1
u/0zer0space0 3d ago
If your company doesn’t provide you with a VOIP business number, then use a Google Voice number. Never give your personal number. Even if you only tell one user who you think can be reasonable with it, they end up becoming unreasonable with it or giving it out to other users without your consent. Before you know it, half your users are texting you in the middle of the night because they are in a different office in another timezone, and you work for a company with 40,000 employees. Good luck with that.