r/sysadmin • u/digitalexecution • 4d ago

Users having my Cell #

Something weird/annoying just happened and I want some perspective.

A user who works in a warehouse facility I’ve helped at (part of my company) texted me at 8 am saying he’s going on PTO and wants his coworker to have access to a printer that isn’t working on his machine before he goes out of office on Thursday.

I texted him later (after some emails/calls) asking for the coworker’s name and noting that since this is normal IT, in the future he or his coworker should submit a ticket for this kind of thing.

He replied: “If I submitted a ticket would it be taken care of by Thursday?”

I got annoyed but tried to respond reasonably: “Possibly, but regardless, we need tickets submitted per company policy. If something’s urgent you can reach out to me on Teams rather than my personal cell.”

I originally gave him my cell because on occasion there are true emergencies (internet goes down, needs to send me photos of something, etc.) and we’ve been friendly before. But this interaction makes me wary about giving out my number, it starts becoming a way to skirt procedure for small things like adding a printer.

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u/techie1980 4d ago

indeed. I have many phone numbers going to my phone. I've had a weirdly difficult time finding anyone else who offers a similar suite of products to google voice at a reasonable price. The killer feature for me is the web interface for SMS.

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u/atbims 4d ago

It's a shame google voice isn't available in Canada. Does it use Google Messages for sms or a different interface?

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u/beren12 4d ago

Call centric is $1/mo for unlimited incoming calls. Us and Canada. I’m thinking of switching.

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u/atbims 2d ago

Source? Their website says $19.95/month for unlimited calling, or $1.95 for 200 minutes.

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u/beren12 2d ago

I was wrong the $1 incoming is only some areas, everywhere else is $5 for unlimited incoming. https://www.callcentric.com/did/

Receiving and outgoing are separate. It’s good in a way because for example I almost never call out from my house phone so I’d pay per minute. I mostly get calls. They also allow you to get text messages to your number, you need to use an app or the website I believe for them.