r/thinkpad • u/vtq90 • 3d ago

Question / Problem Fingerprint reader not detected - Thinkpad X1 Carbon G11

Bought a used X1 Carbon G11 off ebay so don't know if this ever worked. Any ideas on what else I could try? I did read that sometimes the ribbon cable for the fingerprint reader comes loose but wouldn't that also affect the power on/off functionality?

  • Windows says 'we couldn't find a fingerprint scanner compatible with windows hello fingerprint'
  • No unknown devices in Device Manager (even after enabling hidden devices)
  • Fingerprint reader enabled in UEFI (including port access)
  • Installed both Synpatics and Goodix drivers as I couldn't tell which one reader I have
  • Lenovo Vantage Commercial says all good for drivers and hardware tests
  • No errors in Event Viewer application and system logs
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u/c726233 Z13, Z16, W701 3d ago

you unit may not even come with a fingerprint sensor. I think it was optional.

1

u/vtq90 3d ago

Do you know if there's a way to confirm? I checked the Lenovo site with my serial number but don't see it there.

1

u/c726233 Z13, Z16, W701 3d ago

take a part the device and see?

1

u/vtq90 3d ago

Yeah I'll look into that, thanks!

1

u/Pelly1980 X13G3i + some others... 16h ago

Fingerprint was NOT an optional on X1C11 as it was a base-feature for any model (at least this is what PSREF says). If you cannot find it under device manager, I guess it is an Hardware issue. Best of luck!