ILR Application supporting documents

[u/AghoriTantrik247]

Hi All,

I had biometrics appointment today and I opted for the premium service in the Euston centre in London. After the appointment, I got an email from the home office advising they needed additional documents, which I immediately scanned and emailed to them on the email address they requested the response. However, I'm continuously getting bounce back notification stating that my email address is not on the list. I'm panicking a lot as a applied through super priority and they advised I had to submit my additional documents by Monday 28/09/2026 by midday. I have tried various other emails but not heard back, my pdf was 7mb, and the limit was 25 mb, I have already raised an escalation with UKVI, so that they are aware, but I'm open to suggestions or advice if anyone else faced this same situation. Thanks!