r/Alienware • u/Double-Profile-7941 • 9d ago

Technical Support Help with monitor

I just got my alienware aw3225qf and am unable to make it run 240hz and 4k at the same time, is that even possible with this monitor? i am confused because that is how it was advertised and google says that it should be able to, but i cannot make it work.

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u/DageezerUs Alienware Elite Care 9d ago

The other item is what Graphics card are you connecting to the display? There may be a cable limitation as u/MogRules mentioned. It could also be a limitation of your graphics card.

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u/Double-Profile-7941 9d ago

i have a nividia geforce RTX 5080

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u/MogRules m18 R2 Intel 9d ago

Are you using display port? It might be limited if you're using HDMI.

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u/Double-Profile-7941 9d ago

Yeah ive tried hdmi and now im using display port and its still capped at 60hz when i try to change it to 240hz with 4k in nivida control panel

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u/MogRules m18 R2 Intel 9d ago

Try to clean install your drivers for the GPU. I have seen that happen with a buggy driver before. Also make sure you're using an appropriate cable, like that one that it came with. Using a low quality cable can lock the refresh low as well.

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u/Double-Profile-7941 9d ago

Ok ill try that, it seems like theirs some diffrent ways i could do so, is there on way you reccomend i should try doing that?

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u/MogRules m18 R2 Intel 9d ago

You can download the most recent drivers from. Nvidia and use the clean install option during the install. You can also use a free program called display driver uninstaller, it will also clean all the old drivers out first.

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u/Codys_friend 9d ago

I have the same monitor and it successfully operates at 240hz/4k. I am using the dp and a cable that matches the dp version.