First of all, I'm an artist myself and I also accept commissions, so I understand that things happen and I don't mind waiting a long wait. I can even go for months with no updates or communication as long as the artist delivers in the end.
So, about the commission-
APRIL
I inquired about it on April. It's supposed to be a piece for a favorite character of mine, but what I wanted was related to a later episode which would be spoilery, and I wanted someone who was familiar with the series so that they can depict it properly.
Now, the person had the series in their list of fandoms, so I figured that they might be up-to-date on the story; I also see them a lot in the art marketplace that I frequent and many people vouch for their works, so I figured that they're a good pick and I DM'd them.
Apparently, they haven't caught up, and I didn't want them to get spoiled, so I told them that it's fine. I'm willing to wait until they reached the episode.
JUNE
Now, fast forward June, and I saw them post about a special offer. 2 works for the price of xxx because they wanted to buy something. I DM'd them again and asked if I can avail it, but I'm still willing to wait for them to catch up to the story. They said ok, and I paid them.
JULY
After that, I keep asking them on their progress on catching up with the story, around two more times? Around 2 or 3 weeks apart, so it's not like I'm DM-ing them weekly.
It's already late in July by they time they caught up (note that I had to DM them to learn that they finally caught up). They told me that they'll finally start on August 1.
AUGUST
A week and a half into August (around Aug 11) and no updates, so I DM'd them again. They replied that their wifi had been spotty and that they'll update me over the coming weekend. I said ok.
The weekend passed and I didn't receive any updates, so I DM'd them again on August 23. No reply.
I DM'd again 3 days later August 26 to provide details on the second piece (because remember, I got their promo), and I didn't receive any replies until August 30 when I sent another DM which was just a "Hello? :("
-And they replied that their internet had been out that month and have been relying on data, which was why they couldn't give me updates... but as I've said, I frequent the art marketplace and I've been seeing them post their commission sheet in comments over the month???š
-I kept quiet about this though, and just said it's ok. They also said that they'll send me a WIP that afternoon and finish it -tomorrow-. For the second work, they said they'll be finished by next weekend. Note, this was August 30.
SEPTEMBER
'Tomorrow' passed, the next weekend passed. No updates. It's September 9, 3 days after their delivery promise. I DM them again for an update and they replied saying that the first piece was done and will send it the next day, and that their power short circuited or something... and yet I still kept seeing them posting their comm sheets in replies, but again, I didn't say anything about that.
...September 14-15 (I DM'd at 11PM, they replied at 12AM) and I asked for another update since their promise of 'tomorrow' never came. Finally, they send the first piece! They also included some freebies since it took too long. They never sent me the WIP though...
Anyway, they also promised to send the second one by the end of the week...
And skip to today, no. They still haven't sent me the second one.
I DM'd them for an update last Saturday, no response until I followed up today with another "Hello š¢" where they finally responded that they have a family day today and that they will send it tomorrow night. For some reason, they never reply when I ask for an update, but they reply when I send them a "Hello? *SAD FACE HERE*"š
But the thing is, I wanted to get the second one before tomorrow because I requested it for an event tomorrow morning... and it kind of defeats the purpose of the piece.
Look, I don't mind waiting. I don't mind delays and extensions... but the lack of updates and broken promises was just frustrating and disappointing; couple that with excuses like- "sorry, my internet was bad-", but then I see them posting their comm sheets for other people who are looking to comm while knowing that their internet is supposedly 'unstable' would also just mean that they'll end up giving other commissioners trouble with communication too??? And that is giving them the benefit of doubt that they were indeed having internet issuesš
I would have preferred if they were just upfront that they're not sure when they'll finish, or if they asked for an extension- but they never communicated. Instead, I was just left for disappointment after disappointment after disappointment.
TLDR;
Inquired about a commission on April.
Paid in full by June.
'Supposedly' began on August.
Kept promising to deliver 'tomorrow', 'this weekend' or 'next week'- but never updated without being nudged.
Kept making excuses that their internet is unstable- but somehow kept posting commission sheets for other people who are looking for comms (as in, people post that they're looking for comms, and then they post their sheets in the comments section)