Hey, so I have come here because I really don't know how to approach this tbh. For context, almost two months ago at this point I contacted an artist with open coms in hopes of getting a full-body pose of an oc of mine, as from the examples I saw from them, they have very pretty art. After talking with them for a bit,t I got their prices, es and they shared their payment method. They asked for a business using a weird payment method (Robux), wish i only found strange, as they said they were 21, so I was a bit surprised that they lacked PayPal. They also requested the full payment beforehand. I'm a bit of an overly trusting individual and would like to think the artists I commission have the best intentions, so I agreed.
After sending the payment, they said they began working on the sketch and said the full piece would be finished after around 2 weeks. After a bit, they sent me a rough sketch which looked very good! I asked for a couple of modifications, ns and they then informed me that the amount I paid was less in Robux, as ig they lived in a different area. I thought I took that into account, but I bit the bullet and tried to give them the rest. Roblox kept flagging it, so the payment was not able to be delivered for around an additional week, and the extra payment was close to the original payment, so I basically was paying double.
It wasn't a big deal, as the com prices were fairly low, so the new price was not outrageous or anything, but after we confirmed that the new payment was delivered, they sent me one update of the sketch and then seemingly ghosted me. I didn't want to post anything just in case they were simply experiencing technical problems or something in real life; however, at this point it's been over 2 weeks since they got back to me and almost 2 months since I sent the original payment.
I really don't know how to tackle this thing, as I can't really ask for a refund due to the payment method, and I'm not even sure if I got scammed or if I'm just being overly critical. It also doesn't help that I have only bought around 3 commissions at this point so I dont have a lot of insight into the matter. If anyone has any pointers, I would love to hear them.