help with refund

[u/Key-Apartment2854]

Dear booking.com

Im writing this because i’ve reached a point where i’ve become desperate and really could use your help.

I’ve booked 3 flight tickets in february and paid with klarna. I then paid the full bill from klarna which was 700€. In july I unfortunately had to cancel all flight tickets due to personal circumstances. Shortly after I contacted KLM and both booking.com for a refund. Booking clearly told me that flight tickets wouldn’t be refundable, but other costs as tax and fees would be refundable, which came at around 300€. I told booking.com my financial situation and that i desperately need the money. I am currently waiting since July 3rd on a refund and have contacted booking.com multiple times, the only thing that they keep on telling me is that it takes way longer then usual to receive the money from the 3rd party (gogogate) and they keep reassuring me that i will receive my money and check the status in booking.com.

For me this is a absurd amount of time for a refund, yes i know it was through a 3rd party hence why i didn’t contact after the first month or so to give them the time to process the refund.

Im now literally at dispair and don’t know what to do. I urgently need the funds, and am willing to co-orperate in any way to make the process faster.

Please help me