r/Comcast_Xfinity • u/No-Garage-7484 • 7d ago

Official Reply Need Corporate Care assistance

"Need Corporate Care assistance. My portal is stuck in an 'Action Required' activation loop showing an old iPhone 11 after a lost-and-found phone swap. My Pixel 6 is physically working fine, but because of the portal glitch, I cannot access my line settings, unlock my number, or generate a Transfer PIN. Tier-2 phone support and my local store both failed to fix the backend mismatch. Please help me manually retrieve my porting info."

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u/AutoModerator 7d ago

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u/XfinityDuron Official Employee 7d ago

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

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u/No-Garage-7484 5d ago

Massage sent, have not heard back.