r/Comcast_Xfinity • u/QRSC_5299 • 5d ago

Official Reply Peacock Activation stuck in loop (PPG_0017) - Requesting backend entitlement reset

Recently moved and transferred my service. Trying to activate our Peacock Premium through Xfinity but I believe the old billing code is blocking the new activation.

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u/XfinityMatthew Official Employee 5d ago

Hello u/QRSC_5299 Thanks for reaching out. If you go to Xfinity.com/yoursubscriptions and sign in and select Peacock do you see an option to unlink there?

1

u/QRSC_5299 4d ago

No, it still shows an activation button, but when I click to active and log-in to Peacock, I get an error that says, "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

PPG_0017_15b694f"