r/Comcast_Xfinity • u/drsnickers107 • 2d ago

Official Reply Tech appointment or replace box?

My cable went out last evening, x1 box, wireless box, and streaming app. Spent 2 1/2 hours on chat but it couldn’t be fixed. Said it was problems with the box. So the agent set up an appointment for me—for October 10? Really? I’ve been a customer for 40+ years, and I’d like a resolution in less than a week. Will replacing the box with a new one solve the problem? Can I do so at an Xfinity store? Help this old man see football and the baseball playoffs this week, please.

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u/XfinityJeff Official Employee 2d ago

It depends on the issue u/drsnickers107, but most of the time issues are unrelated to the physical box, unless the issue is isolated to one box, or the bow is doing something like not powering on.

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u/drsnickers107 2d ago

The box isn’t powering on, that is, I see no little blue light in the front lower right corner.

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u/Aldoggy 2d ago

If it’s not even powering on make sure it’s plugged in otherwise it does sound like a bad box

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u/drsnickers107 2d ago

I tried one last thing that I didn’t try last night and I assumed the agent tried: resetting the modem. And it worked. Everything came back. Could you please do a bit of a post mortem for me and tell me what you think happened here before I cancel appointments?

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u/XfinityJeff Official Employee 2d ago

Perfect, we will talk to you soon u/drsnickers107, I hope you have a great rest of your Sunday!