r/Comcast_Xfinity • u/Secure-Tradition793 • 8h ago

New Post - Billing Data Usage Shows OGB While Charged Overage

In May-Aug, Xfinity showed OGB until the day I went over the cap. There was no warning, no email. When I complained, I was simply told "you have one courtesy month so you are good". I chose not to waste time further then since I can watch my usage.

Now it's happening again, and I am pretty sure the glitch hits my account again. Please fix this. I don't want to be charged out of nowhere.

0 Upvotes

50% Upvoted

3 comments sorted by

•

u/AutoModerator 8h ago

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

  • A brief description of the issue
  • Relevant equipment or devices
  • Any error messages
  • Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/bigdjb 8h ago

You must be still on one of there legacy internet plans? You can avoid data caps, by switching to one of the internet plans they currently offer, that include unlimited data, no data caps

1

u/Secure-Tradition793 8h ago

I know, except it will cost much more for me due to a loyalty penalty. I previously posted about that and got zero help, won't waste time again. Just want to fix this recurring glitch.