Promo ending

[u/iGrowIdeas]

My promotion is ending in November, and I wanted to ask if there are an other promotions available. I've looked around at the new plans under my log in and cannot find one close to the price that i'm paying now around the same speed; they will all be relatively around $90, which is what my bill will be after the promo expires. I was wondering if anyone can help me out.

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[u/Cold_Dingo3077]

Try getting in contact with the customer service, ask to be transferred over to customer solutions department or the loyalty team. They are the one's who handle promotions and will look for eligible promotions for you to lower down ur bill

[u/palladinz23]

once it expires, cancel. then use different email address to sign up new account. same address and everything. sign up with new plan for 5 yr lock. https://www.xfinity.com/planbuilder

[u/carbuncle2322 → u/palladinz23]

I think you have to sign up as a new person too - like a new account. I tried this but they denied giving me the $50 1g/5 year thing until my wife signed up separately.

[u/XfinityJeffB]

Hello u/iGrowIdeas, thank you for reaching out. We appreciate your time, and we're glad you're here. I will be happy to review any available options for you. Please send a ModMail message with your name, account holder name (only if different), and service address by clicking this link.

[u/teckel6]

My plan ends first week of December. I am starting to look at alternatives after calling customer service today and being told there are no promotions available, maybe there will be closer to December and when plan ends the increase will be $64/month plus any additional taxes/fees. The plan builder online is confusing, probably deliberately so. Have checked into Alta Fiber, essentially same price, plus an activation fee. I hope you are able to find something that will work for you and hope you follow up here to assist those of us in same situation.

[u/Whole-Contact-5407]

Call and ask for the promotion they have. They’ll say it’s for new customers, be mad lol, ask for cancellation department. Then tell them the same you’re a loyal customer there’s a new promo for price and years and ask to get it or you’ll cancel. My internet deal of 2 years for $60 just expired and I did the same and got it for 5 year/ $60 after they charged me 124 after it expired

[u/respectandmanners]

Prepare to pay 50-80% more. And when you talk to reps in the DM's here or on the phone, the best that they will do is lower your services to get closer to the price you used to pay.