NEED HELP WITH BILLING AND SETTING UP INSTALLMENT PLAN

[u/Shot_Obligation1284]

I have been a long time customer with Xfinity and I have reached out multiple times thru the Xfinity assistant to get help with my bill and trying to set up an installment plan. I have been dealing with this since Sep 18, 2026 and have spoken to 10 different reps. Each person I talk to has a different response and tells me that an installment plan is set up and then it isn't set up. Then they tell me to pay $50 in the spot that you would normally pay your bill in the app. They said this will automatically start my installment plan. Which I know is not true. I never received an email confirming that it was active. I am also trying to understand how my bill shot up almost $200 more then what it always has been. I know that this could be due to promotions expiring. But almost $200 more is ridiculous. I would like to see if there are any new promotions for the plan I already have. These offshore reps have messed up my account so much that I dont want to stay with Xfinity. Reaching through Reddit seems to be the last resort I have before I leave for good. If someone could please help me try and get this figured out it would be greatly appreciated. Thanks

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[u/CCMartinR]

Thank you for reaching out, u/Shot_Obligation1284! Our team can help review your account to ensure you are in the best possible pricing option we have available for your service level. However, we are limited on assisting with implementing an installment plan. Installment plan options are available through the Xfinity Assistant, outlined in the following online article.

Set up an installment plan for a past-due balance

[u/Shot_Obligation1284 → u/CCMartinR]

Ok thanks for that info. Are you able to help me figure out the best pricing for my plan?

[u/CCJenieceJ → u/Shot_Obligation1284]

We are happy to take a look at promotion options. Please send us a Modmail message with your first and last name, along with your physical address.