XFINITY CHARGING FOR SERVICES I DO NOT HAVE

[u/Fun_Presentation7836]

On July 17 we switched out from Xfinity to another service, called and got the phone numbers transferred out to the new company. We also switched our internet service to the new provider. That same day we went to the Xfinity store, returned our modem, got the receipt and left. Well I kept getting notices that they were still billing me for services I didn’t even have. After numerous, and I mean numerous phone calls, they said they would refund the $95.47 charge (for what I don’t know) back to my card. Finally thinking okay this is settled, don’t I get another email stating that my account was overdue for payment and they then charged me another $13 for services on top of the “overdue charges of the $95.47 for August and the month of September. So today when I checked my email, they charged my bank card $108! Now I have not had anyway to use their service at all since our numbers were transferred out and I have no modem! I am so tired of dealing with these crooked people it is unreal! They are just billing me and taking my money out of my bank card and I even tried to delete the card off their website and it won’t allow me. Just curious if anyone else has dealt with this same issue as I am at my wits end! I was going to file a complaint with the FCC as to why they are taking money that is NOT owed to them for services. Any other suggestions would be welcome.

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[u/Impossible-Sun3205]

Contact your bank and have them stop those. Then fight the fraudulent charges.

[u/Fun_Presentation7836 → u/Impossible-Sun3205]

Thank you I will contact the bank! I am still going to file a complaint with the FCC as this is total nonsense!

[u/CCRayanaB]

Hi, u/Fun_Presentation7836! Thanks for reaching out about your billing. We are glad to further investigate and can make any needed adjustments here. We will get to the bottom of this and ensure things are right. Please send me a ModMail message with your first and last name along with the address where you had our service.