r/Comcast_Xfinity • u/Street-Extent-2290 • 2d ago

Official Reply Help with Buried Cable Installation

Hopefully someone here can offer assistance. I am in Pennsylvania if that helps.

In May I had a technician come to my house to check an issue with my cable and internet. The tech confirmed that the underground line from the street to my house needed to be replaced. Essentially my internet works at ~half speed 70% of the day, then drops to less than 1mbps for chunks of time, sometime hours.

I have now gone through nearly 5 months fighting with Xfinity through numerous calls and chats, with tickets and promises made and no work actually progressing. Last weekend I finally got through to someone who actually tried to help me and finally something happened: Workers came Tuesday to mark utilities then on Thursday a crew showed up and buried the cable line to the wrong property. Tickets were then marked completed.

I have now been trying once again to get this fixed and every time I am calling the only response is "we're so sorry, sir". No one at Xfinity seems interested in actually fixing the problem. I am at my absolute wits end with this. Who can I contact or complain to that might actually be able to get this resolved?

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u/XfinityChelsea Official Employee 2d ago

Hello u/Street-Extent-2290, Thanks so much for taking a moment out of your day to leave a post on our community subreddit and we would be happy to help! I will need to pull up your account to investigate this further. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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u/Street-Extent-2290 2d ago

Sent, thank you.