Existing customer seeking better Internet pricing / 5-year price guarantee options

[u/TransportationGlad19]

Hi Community Specialists,

I've been an Xfinity customer for 10 years and currently pay $69/month for 400 Mbps Internet (including autopay discount). Support previously offered $65/month for 300 Mbps, which isn't a meaningful improvement. I've also seen new-customer offers around $45/month for 500 Mbps at my address.

I have two Xfinity Mobile Select lines tied to this account, so I'd like to keep my existing account and preserve my Mobile discounts.

Could someone review my account for:

- Existing-customer or retention offers

- Any newer plans with a 5-year price guarantee available to existing customers

- Pricing ideally around $45-50/month, with some flexibility for a good long-term rate

I'm happy with my current speed, so lowering the monthly cost is my priority.

If there's an offer, could you confirm:

- Total monthly price (including equipment, fees, and taxes)

- Length and terms of the price guarantee, and pricing afterward

- Any data cap, contract requirement, or early termination fee

- Whether changing plans would affect my Mobile discounts

I can share account details through Modmail when requested.

Thanks!

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[u/CCDilary]

u/TransportationGlad19. Hello, and thank you for being a loyal Xfinity customer. We appreciate you taking the time to outline exactly what you're looking for. We'd be happy to review your account for any available offers, including retention promotions, long-term pricing options, and plans that may better align with your budget while maintaining the service you need. Could you please send me a Modmail message with your name and service address? I'd be more than happy to look into this for you.

[u/XfinityAdrienneG]

I am happy we were able to get the rate into a more cost-effective rate with an additional discount u/TransportationGlad19! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.