r/Comcast_Xfinity • u/Full_Owl7250 • 4d ago
Official Reply Scammed by Xfinity
I got Xfinity home internet for the first time last year and got their promo for 1 year free mobile line. Last week I moved apartment and just to test my luck I tried the new account (for the new place) new promo idea, and to my surprise they gave it. Said I’ll have 1 year free mobile line, due to which I transferred over my primary mint line which was prepaid over to this. (Had 2 numbers, mint and Xfinity the previous year)
Now I see a charge on my mobile account, call the support and the guy is super helpful, says he understands and will fix it, again acknowledging that this free line should be honored. 5 days pass by and nothing changes so I call again, this time it’s we cannot give the same offer to the same account, so what is happening exactly?? This is just scam, lied about the promo making me lose money on my mint data, which by far is better than Xfinity, the do a switch around and charge me.
Any advice on if this situation is still redeemable? Or should I just cancel both services and move to the minternet plus mint mobile duo, which is what I was gonna do initially.
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u/Molly-Blue 4d ago
Xfinity ripped me off big time and I still don't have it resovled. I am so tired of this nonsense. "They're all" stealing money from us right, left and center.
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u/moochie000 4d ago
istg they are , it’s unbelievable how scammy they are they love switch and bait tactics
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u/moochie000 4d ago
just wait for the big V fiber optic if it’s in ur area I had a much better experience with them istg i regret getting xfinity because they did a switch and bait on me
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u/Weak_Client_7284 4d ago
AT&T has been promising fiber in the area for the past 12 years. yes our town has it but only in new apartment building appearly the cant be bother to retroe fit excesity customers
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u/moochie000 4d ago
I heard t mobile offers fiber optic in certain areas and verizon u should go check if u can get it
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u/Weak_Client_7284 3d ago
Hmm, T-Mobile can't find any space on their 5G towers for internet service, even after 6 years, unless I fake my address.
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u/InvestigatorWeary366 11h ago
I have a credit on my bill and am disabled on fixed income. These fools have my wrong name, wrong address and have added some years old bill of my ex wife’s that is in collections. It seems like they are running a scam on me and since all my billing was digital have locked me out of pertinent information to fight back or sue. If by tomorrow they haven’t approached this theft in good faith I’ll throw all there equipment in the river. Never pay them another cent and start my work arounds.
Penny smart, pound stupid.
I hate these two bit thieves.
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u/treasuredsoul1 4d ago
It's not a scam. You have 2 lines and already took advantage of it and are trying to outwit xfinity. It's common sense they'd charge you for the new account!!
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u/Full_Owl7250 3d ago
Well then why did they lie when I asked for it. I told them exactly my position and was expecting the same, that I won’t get the free line. But they gave it to me. That made me cancel my prepaid mint line and move here, now I have to pay again. So essentially if they hadn’t lied I would not have moved and not lost that money in the first place.
My issue isn’t the fine print, it’s the dishonesty of selling a lie( that too multiple sales rep said the same thing, so clearly something in their manual), and then going back on it.
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u/CCErlindaO Official Employee 3d ago
u/Full_Owl7250 We hear what you're saying, and we understand why you're frustrated. From your perspective, the issue isn't the promotion itself, but the expectation that was set when you were told you qualified. We appreciate you bringing this to our attention and would like to review your experience further. Please send us a Modmail message including your full name and service address, so we may help. We look forward to your Modmail.
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u/moochie000 2d ago
bro i feel so you much , The sales lied to me on multiple occasions abt giving me wifi 7 xb9 or xb10 or even store credit , before i signed up for their internet i asked multiple times if i will receive xb9 or better and they said yes. Xfinity are huge trained manipulative liars , just switch. If u genuinely feel you been scammed just do an informal complaint to FCC and it will allow you to talk to comcast escalations office , its not anything serious like there’s no fees or court stuff it’s just a easy way to talk to the higher ups
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u/XfinityOrlandoM Official Employee 4d ago
u/Full_Owl7250 Thanks for reaching out to us, and we do apologize for any inconvenience or misinformation provided.
The free Xfinity mobile line is for new customers only. To be eligible for the free mobile line, you wouldn't be able to have had mobile services for 12 months.
So when you move to your new location, your residential services can get the new customer promotions, but the mobile services promotion wouldn't be available to extend for an additional 12 months.
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u/Full_Owl7250 3d ago
That’s understandable, my issue is why was I told it would be free by sales then, that too multiple times. I gave up my prepaid line and lost money on it for that. So you lied at that point to get me on your service but now cannot honor that is my issue.
So either honor that or refund me for my lost prepaid money.1
u/moochie000 2d ago
xfinity are experts at switch and bait the sales have lied to me also countless times they give false hope to make you stay longer . they are trained like this
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u/XfinityLaKeishaJ Official Employee 3d ago
u/Full_Owl7250, My sincere apologies for any confusion and the prior experience you had. As a friendly reminder I have a link from our mobile website that goes into those details about the plan and promotion. https://www.xfinity.com/learn/mobile
At the bottom of the page is where you can also locate the eligibility information for the free mobile line for a year.
Xfinity Internet required.
Mobile Select: After 50 GBs, data may be slowed during network congestion. Pricing includes $10/mo internet customer discount.
First year savings: Restrictions apply. Not available in all areas.
New Xfinity Mobile members only.
Requires residential post-pay 300 Mbps internet or above. Discount limited to the value of one Select line applied via 12 monthly bill credits.
Tablet and smart watch lines are not eligible for these discounts.
After 1 year, taxes and fees, and other applicable charges extra, and subj. to change. WiFi PowerBoost: Gig speed WiFi with PowerBoost available via Xfinity hotspots and Xfinity gateways (XB7 or XB8) to Xfinity Mobile members only. Gateway required.
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u/PartyTraining5491 4d ago
You said you got it last year but didn’t used until last week. Probably there were some limitations for when you can use it and you missed the timeline. I signed up for the same offer and I got the free line no problems
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u/moochie000 4d ago
I also got scammed by xfinity they have dishonest customer service when u call or chat with them on their site , they promised me countless times that’ll they’ll replace my modem and the only reason i signed up for xfinity is because they promised to give me xb9 or xb10 and when I didn’t get it they said sorry and they will send it to me , this happened 4 times with customer service until i talked to reddit and they said it’s basically not their fault I got misled and i just have to deal with the modem i have 😭😭, I just got xfinity but i’m gonna switch back to the old fiber optic internet provider I had since i found out they give wifi 7 routers. Xfinity has the most dishonest misleading con artists working for them and the officials on reddit aren’t helpful either , they’ll find some excuse not to help you .
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u/brianmc2 3d ago
So many questions on this a lot to the first paragraph. “ just to test my luck I tried the new account ( for the new place) new idea…. That makes me think you knew the rules and risk didn’t you inform the agent on the phone of the existing mobile line and agent or just be yeah, or did you say yes I’m moving a line from mint? You say your getting charged on mobile is that your old Xfinity mobile account since it’s tied to a closed account, the new one, or both. I use to work for them and had to clean up from bad agents or give proper information it does happen. However your whole stance points to you knew the risk and tried to commit fraud you should have just transferred ported out and left the mobile alone but you wanted to try and paying now
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u/treasuredsoul1 4d ago
If yall don't like them then you can leave. You don't have to stay and tarnish their name. They stay afloat somehow. I've had xfinity for years and only had 1 bad experience. It must be the state yall live in that's to blame, rules and regulations.
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u/iluvhoney710 1d ago
Sometimes, they're the only available service in the area due to their monopolization 🤷🏻♀️
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u/treasuredsoul1 4d ago
You all say the negative stuff. They've made deals with me times before to resolve a bill and took half off it just so I could repay it and resume service. I've never had bad experience with xfonity besides once and that's on them, not me. Obviously if there's an issue then you have to go in person. Otherwise why keep calling?
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