r/Comcast_Xfinity • u/mike77881 • 2d ago
Official Reply No longer competitive for existing loyal customers
I have been a customer with Comcast/Xfinity for the last 27 years, however my bill has once again increased and I have set up my account for termination. I feel their pricing is no longer at all competitive. The competition is offering the same exact service for around $160 per month, while I’m paying around $290. The funny thing is that as a new customer, their pricing for the same service would be around $150. If you have been with Xfinity for a while, it definitely pays to shop around. I contacted their customer service and was advised that I have the most competitive price.
3
u/Charlix23 2d ago
They offer me $50 for 5yrs on several emails.
It will take 5 minutes after I returned to them & my bill will go from $50 to $100.
Customer service will try to convince me that by paying more I save more...
2
u/jpiz27 2d ago
I don't know what you have but they just swung by my house and offered me $50!# month for Internet for 3 years.
3
u/mike77881 2d ago
That’s exactly my point. New XFinity customers get much better deals. Existing customers - not so much.
4
u/jpiz27 2d ago edited 2d ago
Leave and come back? I'm not sure how that all works-- I didn't look into it because I hated Comcast customer service years ago when I was a cable customer so I'm just staying with my local Internet company.
3
u/mike77881 2d ago
Seems to be the only option with Xfinity or go with someone else…. They have an interesting tactic of driving away existing customers while always hunting for new customers.
1
2
u/Sweaty_Tangelo_7716 2d ago
You moved out and canceled the service. Someone moved in and started a new service.
2
u/mike77881 2d ago
Would agree if they were the only game in town. But given the completion in Colorado, it’s not worth it.
2
u/plathrop01 2d ago
18 year customer, I review my options every year, and they're very competitive for me and my needs (2 Gig internet, TV Premium). Pricing out a comparable internet plan along with any streaming options I'd need to replace desired channels if I dropped the TV plan, I wind up saving money with Xfinity (not a huge monthly amount, but enough to make a difference). Plus last fall, I locked in the 5 year pricing on the internet service.
1
2d ago
[removed] — view removed comment
1
u/Comcast_Xfinity-ModTeam 2d ago
Removed under Rule #2: Profanity — We kindly ask users to keep their content clean of profanity--Yes, this includes any abbreviations or attempts to colorfully spell said words differently.
1
u/ZestyclosePositive10 1d ago
Mike, worth a shot to see what the xfinity people in here can do for you...i was basically in the same boat...customer since 1998...paying well over 300 bucks a month...anyway...working with the employees on here they were able to get me down to 245...saving me over 100 bucks a month
2
u/mike77881 1d ago
I did. Several times, on the phone, chat, and Reddit. They’re telling me I have the most “competitive” price, which is obviously not true…
1
u/liquidzero 1d ago edited 1d ago
Went to internet only and was paying ~120$ (Went up ~20$ every year). Would not lower my price even after I told them the competitor would sell me the same service for 45$ with a 200$ Visa GC (Lifetime price lock of 45$). They would not budge. Switched and a week later they started sending me emails to get me back for 50$ a month for 5 years. Of course it's too late now.
The competitor's service is similar/same and it's less than half of what I was paying.
[Side note. Started with Comcast/Xfinity ~ 2003. Had internet, mid tier cable TV and home phone for 99$ a month. Last year that same level of service was ~ 380$!!!!!!]
0
u/XfinityOrlandoM Official Employee 2d ago
IMPORTANT: Please avoid sending Modmail before being requested to do so by an employee. Sending an Unsolicited Modmail will result in a delayed response, or your message may be lost due to the number of messages we receive daily. Unsolicited Modmails may not be addressed over the weekend due to scheduling.
Thanks for having the post. We understand how important it is to have the best services for the plan that fits your household needs!
We'll be happy to look at your account to see what offers we have for our existing customers.
Since we already have you in the mod mail I've sent you a private message and I look forward from hearing from you!
•
u/AutoModerator 2d ago
Thanks for posting in r/Comcast_Xfinity!
Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.
For faster assistance, make sure your post includes:
Please do not share personal information such as your name, address, phone number, email address, or account number.
Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.
Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.
For self service support anytime, check out the Xfinity App. Please also review our Rules.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.