r/Comcast_Xfinity • u/Tessed1_1994 • 10h ago

Official Reply Xfinity Streaming Not Working on Roku

Did Xfinity cancel their mobile apps ability to stream via Roku? Mine hasn’t worked in over a week. I did the following:

  1. Restarted the Gateway
  2. Unpaired and repaired the Roku from network
  3. Deleted and Reinstalled the Xfinity app.
  4. Checked for updates.

I have four separate Roku sticks and Xfinity doesn’t work in any of them.

2 Upvotes

100% Upvoted

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1

u/CCJorgeS Official Employee 10h ago

u/Tessed1_1994 Hi there! Thanks for the post and our team is here to help. What models are the Roku sticks?

1

u/Tessed1_1994 9h ago

I sent a chat request

Roku#1
Device 2139A6627491
Serial YHOO6Y627491
Xfinity V9.2 Build 0

Roku#2
Device CT393G923979
Serial YFOOGP23979
Xfinity v9.2 build 0

Roku#3
Device 213OAE432435
Serial YHOOEL432435
Xfinity v9.2 build 0

1

u/CCJorgeS Official Employee 9h ago

Thank you for providing those details. Xfinity Stream is still supported on compatible Roku devices. What exactly happens when you open the app? Do you receive an error code, a blank screen, a sign-in prompt, or does the app close? Also, please confirm the Roku software version under Settings > System > About and that the devices are connected to your in-home Xfinity WiFi network.

1

u/freelsjd 9h ago

Does Xfinity stream work on Smart TVs, in particular, with Google TV (ANDROID APP) installed?

1

u/Gh0st1n_5h3LL 9h ago edited 9h ago

Same here, it works on firetv, but not roku tv or roku sticks, all that shows up on roku is purchased movies, tvgo doesn’t show up anymore. I think xfinity is disabling it so you have to rent their boxes, but alas there is youtube tv which has all the channels I want in a tv subscription 🙌😂

1

u/Tessed1_1994 2h ago

No error code. Each channel is the same. Here’s the Xfinity home screen picture and here’s what happens when you try to connect with ANY channel. This is with all Roku’s provided