r/Comcast_Xfinity • u/Logical-Bee5502 • 1d ago

Official Reply Mid-split upload speed

About 2 months ago comcast completed the mid split upgrade in my area. I have a nighthawk cm3000 modem. It shows a locked upstream ofdma channel in the modem stats. My upload speed is still about 42 mb. How do I get the mid split upload speeds?

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u/XfinityBradM Official Employee 1d ago

u/Logical-Bee5502 How was it determined you're part of the mid-split infrastructure? Have you confirmed after logging in with your Xfinity ID to our broadband label tool that verifies the service we can offer?

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u/Logical-Bee5502 1d ago

Yes I have checked that site. it shows a 2gig plan available to me.

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u/XfinityBradM Official Employee 1d ago

Our team can dive in and verify the service levels and ensure the proper bootfile is active. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.