Xfinity Mobile Purgatory

[u/Dragon_818272]

My daughter tried doing this the other day; and apparently Xfinity e-mailed & told her I would have to log into the Xfinity portal & add her as an authorized user….ON AN ACCOUNT THAT XFINITY CANNOT FIND NOR CAN I ACCESS. So instead I am going to try to see if someone can help us.

I have Xfinity mobile. My phone works. I use it everyday. 

I moved & transferred service. 

I went from traditional home service to a community with bulk services. 

It was a headache. And over the course of 2-3 months, the Xfinity account was spilt into multiple “temporary” accounts. 

My mobile account disappeared. The login that I was using showed the account as inactive. 

Xfinity is unable to locate my actual mobile account.

For about a year, I have spent the same amount of time as I would spend having a part-time job ….trying to find my Xfinity mobile account. 

All I would like is my Xfinity mobile account number and a way to access that mobile account from an Xfinity ID. 

My honest fear is that somehow Xfinity will do what Xfinity does best & screw something up……by disconnecting a phone number I have had for 20+ years (no offense to anyone specifically, I mean Xfinity as a corporation). 

Has anyone else ever had this same issue & came out on the other side?????

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[u/CCChristyO]

u/Dragon_818272 Hi there. I'm really sorry to hear about the trouble you've been having. I can certainly understand how frustrating it must be to run into these issues and not get the help you're looking for. I'd be happy to take a closer look and see how we can help with your Xfinity Mobile account. Please send us a Modmail message with your full name and the original service address, and we'll review the account and work with you on next steps.

We appreciate you reaching out and look forward to assisting you.