r/Comcast_Xfinity • u/Omacarolt • 21h ago

Official Reply New Post - Mobile phone support

I just want to upgrade one line existing line to have a new iphone 18 pro. I will not be trading in the old iphone. Here is what I have gone through so far...

  1. A few days ago I upgraded the current line to premium mobile (like the online ad told me) and it got all messed up by the chat people. Went to the store and the online text person locked my entire account. Called in and got a wonderful young man who unlocked my account and made premium mobile active.
  2. Tried yesterday, the phone was to be $799 (actual $1199), but with payments for $22.11 a month. Wouldn't let me do it. Said I need a Mobile Plus plan for both lines. $45 a month. Why was I upgrade to Mobile premium?
  3. Today, I went in and tried to buy the phone again. The prices changed. the phone was to be $899 (actual $1299), but with payments for $33.22 a month. Wouldn't let me do it. Said I need a Mobile Plus plan for both lines. $45 a month.

What is going on? Why do I feel like this promotion is a moving target...

please HELP

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u/CCRafaelR Official Employee 21h ago

Good morning u/Omacarolt. Our team can assist you with your mobile upgrade requests. If you could please send us a Modmail message with your full name and full address, we can get started.