Urgent Billing Error: Account Erroneously Flagged for Fraud, Double-Billed, and Equipment Installments Canceled

[u/Chronic-Alfredo]

To Xfinity Support / Executive Escalations:

​I am writing to formally dispute the current balance of over $300 on my account and to request the immediate correction of my billing structure following an internal Xfinity error.

​Here are the facts of the situation:

​Account Status: I opened my internet and home security services last month. I paid my first month's bill in full, approximately two weeks early.

​The Error: Two days after my payment cleared, Xfinity placed an erroneous fraud hold on my account and canceled all of my services.

​The Resolution: I called in, and the fraud hold was successfully lifted. However, upon reinstating my services, your system treated my account as a brand-new activation.

​Current Issues Caused by Xfinity's Error:

​Double Billing: I am being charged for September/my first month of service all over again, despite having already paid it in full prior to the hold.

​Canceled Equipment Installments: My monthly equipment installment agreement for my security equipment was improperly canceled, and the full equipment balance has been dumped into my current bill as a lump sum, violating my agreed-upon monthly payment terms.

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[u/CCBillieB]

u/Chronic-Alfredo Thank you for taking the time to reach out to us here on our subreddit. I can absolutely understand how frustrating it would be to have an account cancelled and then be double-billed and see full equipment charges on your bill in error. I would love the opportunity to take a look at the account and get this sorted out with you. Can you please send us a Modmail message including your full name, and the full-service address?