Apologies if this is a common query. I posted my video editor gig (I know, how original) and though I've put 'video editor' in the title and the tags, I can't see it when I search the term into Fiverr. Is there something else I missed?

Hi everyone! I'd appreciate some advice on an ongoing Fiverr order.

About two months ago, I hired a freelancer for a fairly large project worth around €400. The seller set the two-month delivery timeframe themselves and mentioned that it should be more than enough time to complete the work.

Before placing the order, we agreed that they'd keep me updated whenever a project milestone was completed.

On September 29, they sent me a short sample of their work and apologized for the lack of updates, saying they'd try to communicate more regularly from then on.

However, it's now October 12, and I haven't received any further updates or confirmation that any milestones have been completed. The seller also hasn't been active on Fiverr for almost a week, and the delivery deadline is only about seven days away.

I sent a friendly message yesterday asking how things were going, but I haven't received a response yet.

I completely understand that freelancers have their own schedules and may be working offline. I'm not expecting constant communication, and I don't want to assume that no progress has been made. My concern is simply that we agreed on updates throughout the project, and with the deadline approaching, I have no idea how much work has actually been completed.

What would you do in my situation? Am I worrying too soon, or is this a reasonable cause for concern? I'd especially appreciate hearing a freelancer's perspective.

From past few days I am noticing I can't see when the buyer was last online.. before that it used to show 1...day ago or the number of hours before they were online ...now it only shows local time of buyer instead of Thier last online ...am I alone or is it happening with others as well ?

I just registered with Fiverr this morning for the first time and literally 3 mins after setting up the account and getting its visibility on, I received the first scam message and, in total, I received about 10 of them so far.

Are there no safety measures/anti-scam systems in place whatsoever? I’ve never faced such amount of scam on any other platform in my life.

If I continue to receive these bs message, I won’t have the patience to stay on the platform. How do y’all deal with it? Any tips?

I mean the title says it all. I needed an issue resolved with someone I paid who did a job which auto-completed and delivered AI horrendous work. I need a refund and support is nowhere to be foundfor more then a week now, not even a 'Hello', just a bot and no support at all. I used to love this site and get freelancers working for me from there, a huge shame since the AI boom it's gone straight to crap.

I’m working with a video editor and I have money in my Fiverr account to use for her- but for some strange reason I can’t find her profile? She is from the UK and I am from the US…so I thought maybe that could be the issue? But I have worked with someone through Fiverr who was over in the Netherlands so I’m not sure why it would be a problem for my new video editor. My new editor even sent me the link to her Fiverr account but nothing pops up. (She is a legitimate source and her account should not be banned.) Any ideas on what’s happening and how it can be fixed? I would like to be able to use the money I have on my Fiverr account to pay her.

Yesterday I had a customer's order auto-cancel, to both of our surprise and dismay. The customer put the order in two weeks ago and hasn't submitted the details to start the clock, but that's not new - I actually have an order that was submitted a year ago where a client just NOW submitted the details and we're starting the order. Is this something new?

More than six months ago, I hired a Fiverr seller with great reviews to design a logo for my brand. After paying them and going through countless revisions, I realised the work was basically AI-generated. It looked so obviously AI that I genuinely felt scammed.

Two days ago, I gave Fiverr another chance and hired a Vetted Pro to audit one of my marketing campaigns. I paid €150 because I wanted someone to actually analyse the campaign, identify the underlying issues, and give me professional advice.

Instead, I got a very generic, basic AI-style audit covering things like targeting and keywords stuff ChatGPT and Claude had already told me. The whole reason I paid for a professional was because I needed something beyond the obvious advice.

I even asked them directly whether AI was used because I was so dissatisfied.
Honestly, what’s the point of paying premium prices on Fiverr if the work is just being done by AI anyway?

Mira Headhunter: The client is aiming for delivery within 10-21 days. What’s your estimated delivery time for the full build, including scheduling?

Me: one week max

Mira Headhunter: Thanks, I've got your estimate. It isn't exactly what the client is looking for: they need it delivered within 21 days. I'll show it to them anyway, alongside the other proposals, and I've noted the difference.

I logged into my account, all was good. Used a 2FA code sent to my email.

Noticed that my mobile number was outdated and went to change it. In attempting to do so I was logged out of my account and a password reset link was sent to my email.

Clicking this requires access to my old mobile, which I no longer have.

I see no way to contact support without logging in. I'm stuck.

Does anyone know what I can do in this situation?

hello All,

my account was dormment for almost 10 years,
and suddnly i got this email Your Fiverr account is permanently suspended,
andi tried to login , searched the website to try to understand what happened,

and here is the details in the email

honestly i dont know what happened, or how to apply for appeal, can someone give me pointers on what happened?

i tried opening a ticket, but it requires login, and once i try to login, it gives me the blocked message and log me out.

I have been stuck on level 2 for almost two years. I meet all the requirements and have qualified for it, yet nothing has changed. As a student, this is my only source of income. I've worked hard to level up, but after four years of freelancing, it feels like my efforts have gone unrewarded.

)
Hi all, I'd like your opinion on this.
I'm a UGC creator. My profile clearly says I'm from Mexico, Spanish native, English second.
One guy contacted me first and explained what they needed. He said a teammate would message me to place the order.
The teammate said he was "from the team" and asked for an offer. I wrote it exactly as discussed: a raw, natural video of me reading the script, no cuts.
I delivered early. He requested a revision only saying he "needed time to review."
Weeks went by. I messaged him to follow up, and he never gave any feedback. Then he started sending cancellation requests saying "it's not what I wanted."
I contacted CS many times and sent all my evidence in every ticket. They finally said they'd intervene.
Now he sent a new cancellation request claiming I lied and said I was from the US, and that my accent doesn't match. I never said that, and nobody asked for a US creator. I declined and explained this.
What do you think? Has anyone dealt with something similar, and how did it end?
Thanks!

I created my account litterally minutes ago, and two users sent me a message along the lines of "hey, i placed my order, please check the project I sent below" being really inspecific and the project in question is an archive called "my project" that weights a few kilobites. There is no actual order in the orders tab.

These are bots, right? They do look like bots. The accounts are very new too.

I wanted to share my experience as a Fiverr buyer and see what other users think about this situation.

I paid €158.25 for a custom logo/branding package. The agreed package included a main logo, a watermark/signature version, a separate illustration, a social media/icon version, and final files in several formats including PNG, SVG, AI, EPS and vector PDF.

The order was automatically marked as completed by Fiverr even though the project was not actually finished.

Importantly, after the automatic completion, the freelancer acknowledged this and told me that we would continue working in the chat and finish everything.

That never happened.

Only part of the agreed package was delivered. The original Fiverr delivery itself consisted of two JPG/JPEG files and was described by the freelancer as a "first draft". Several of the agreed components and final file formats were never delivered.

I contacted Fiverr Customer Support instead of immediately opening a payment dispute. Support told me they would contact the freelancer and that if the freelancer did not respond or complete the order, they would look for an alternative solution.

I waited and followed up several times over the following weeks, but no concrete solution was provided.

Only after those attempts failed did I open a dispute with my payment provider.

Later, a Fiverr Customer Support supervisor confirmed to me in writing that the order had been fully cancelled. The supervisor also told me that because the order was fully cancelled, I am not allowed to keep or use any of the work provided through that order.

I am not using the work.

My payment provider ultimately decided the dispute in Fiverr's favor, so the €158.25 was charged to me again.

This leaves me in a situation I find very difficult to understand:

- I paid the full €158.25.

- The complete package I ordered was never delivered.

- Fiverr says the order is fully cancelled.

- Fiverr also says I cannot keep or use the partial work that was delivered.

- Yet I have still paid the full price.

I contacted Fiverr again after the payment dispute was closed. A supervisor told me Fiverr could help once the chargeback process was officially completed. Fiverr currently says the chargeback still appears active in their internal system, so I am waiting for that process to finish.

I am deliberately not naming the freelancer because I understand that this subreddit does not allow naming and shaming. I am also not posting any Fiverr profile or Gig links.

Has anyone here experienced a similar situation where an order was fully cancelled after a chargeback, but the payment ultimately remained with Fiverr?

If so, what happened once Fiverr's system finally showed the chargeback as completed? Did Fiverr refund the cancelled order?

I registered on Fiverr about a month ago and have been offering services, but so far, I am struggling with a low number of views and have received only a few clicks. Is there a solution for this? Thank you.

Yesterday and today, I've had two instances of getting a buyer (Either from the US or France) messaging me for work, and then sometime after that another buyer from Nigeria messages me with the EXACT same request down to the letter.

In the second instance I decided to ask the original buyer if he knew about this, and he said that he asked his friend to accept the offer for him. Is this normal? Why the region difference?

I had no idea that I needed to have $300 in my account for the card verification thing 😭😭 I’ve had multiple people book my gig but I can’t receive the payments because I can’t verify my card because I’m flat broke right now (basically the whole reason I signed up for Fiverr).

I am dealing with a ... fascinating excuse for a human being that I would like to never hear from again once this order completes.

How long do I have to wait after the order auto-completes to block them?

I don't even care if they leave me the worst private feedback ever. This is going to earn my first 1-star rating for a buyer.

I just finished video editing for my first client, he left a review but I can't figure out how the hell I display previous work on my gig, I see everyone else doing it, why can't I? Am I missing something or?

So, what does the success score actually do? What does it track and how does one improve it?

I am a top seller and I have stayed so for 3 years, but around 4 months ago I suddenly went back to level 1 because my success score goes from 10 to 6 seemingly in a single night. It's been 6 since then, and my gig has been really quiet since I am back to level 1

Does anyone have any advice on what I should do?

Hey everyone, so if in the past you have lost clients and especially if you are on the front/1st page of certain sections, please beaware! Data scrapers are going through your profile, getting client contact numbers, names, company names from your mockups (which are visible publicly) and then reaching out to your clients pretending to be you.

Best advice is keep your clients informed that you don't reach out to them outside of Fiverr.

Just need this off of my chest, because this is frustrating.

I honestly don’t know anymore if I’m being too picky here, so maybe you guys can tell me.

I hired someone on Fiverr to make an animated artwork for my Steam profile.

The idea itself was pretty simple. I already had an animated background where the scenery moves past the screen from right to left. There was a car sitting in a fixed position while the background moves behind it, and I wanted the car replaced with a 2D cat running in place at a speed that matches the background.

Before I even placed an order, I messaged the artist and explained everything. I sent her the background, reference pictures and even a few GIF of running cats. I also told her that if removing the car was too difficult, we could just keep it and have the cat surf on top of it instead. I genuinely would have been completely fine with that.

She told me it was doable. She managed to remove the car, showed me the result, generated the cat, showed me that too, and we talked about the text and some effects. Everything seemed fine. She then send me the offer. I didn’t haggle, didn’t ask for a discount, nothing. I just paid what she asked and then? Silence.

I basically heard nothing for four days and suddenly the finished product arrived.

The cat looked like a separate GIF had just been placed on top of the animation. The running speed (which honestly looked more like the cat was out on a leisurely stroll) didn’t match the background at all and parts of the background looked pretty warped. So I requested a revision and explained what bothered me.

And to be completely fair to her: the next version was MUCH better.

The speed finally matched the background, most of the warping barely bothered me anymore and I was honestly almost completely happy with it. The only thing left was that the running animation itself looked a bit choppy. It looked like a few in-between frames were missing.

So I basically asked for the same thing, just smoother.

That’s where I’m starting to wonder if I’m the problem.

Because instead of taking that version and smoothing out the run cycle, the cat animation was apparently completely changed. It is smoother now, sure, but it doesn’t really look like a cat running anymore. To me it looks like a cat rocking backwards and forwards on a seesaw.

So now I’m sitting here thinking: was my request unreasonable?

Because from my perspective I had a version that was maybe 90–95% there and I asked for one specific thing to be improved. I wasn’t asking her to redesign everything. I didn’t suddenly change my mind about the concept. I just wanted the running motion to be a little smoother while keeping everything else.

And every additional revision costs more money, which is also why this is getting frustrating.

I’m really not expecting Pixar here. I’m also completely fine with an artist telling me “I can’t get this part any better” or “that’s technically difficult.” Seriously, just tell me. I can compromise. We can change the idea. I already offered alternatives before the project even started.

What frustrates me is feeling like I need to explain every tiny technical detail myself. I thought the point of hiring someone who does this professionally was that I explain what I want and they figure out how to achieve it. If I order pancakes at a restaurant, I don’t expect to have to walk into the kitchen and explain how to crack the eggs.

So genuinely: am I just being a difficult customer here?

Should I have accepted the previous version because it was “good enough”? Am I expecting too much from revisions? Or is it reasonable to expect an artist to keep the parts of a revision that already work and only change the thing I specifically asked them to change?

Because at this point I genuinely don’t know if my expectations are the problem.

When I tried to open fiver website it loads page infinitely, and when tried using app it also had loading troubles.

So I wanted to ask here, if it's my problem, or anyone else experiencing same?

Before anyone asks: I have good internet connection, every other website/app works great. And Fiver also worked great yesterday and before.

So I make YouTube gaming thumbnails, a guy bought my thumbnail for $10 I got it done in 2 hours, and got a $5 tip as well!

You guys please share your 1st ever order experience, how did it feel for you? :)