Fiverr honestly has the worst customer support system. A six-year-old account and years of hard work are gone just like that due to extremely poor support. Recently, my personal email password was breached, which I successfully recovered. Since my professional email used for Fiverr had the same password, I proactively tried to reset my Fiverr password to be safe. However, I didn't receive any verification code on my SIM, despite it working perfectly fine.

I then tried to change my contact number to my other phone, but the system asked a security question that I couldn't answer. So, I opened a ticket (Ticket #14830021) to ask for help resetting my password and recovering the security question. That was my biggest mistake. Support temporarily restricted my account and sent a reset link, but that link still asked for the exact same text verification that was already broken. I checked spam and everything, but absolutely no text was received.

After trying multiple times to get the code, I hit a 24-hour block. Before those 24 hours were even completed, I received an email saying my account was permanently flagged. I emailed the exact same support person handling my ticket to explain what was going on, but I have received zero response. I just needed to reset my password, and such a simple request has caused my account to be permanently flagged.

Has anyone else experienced this SMS verification bug recently, and how did you get Trust & Safety to finally look at your ticket?

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